Assistant Boutique Manager

2 months ago

Corte Madera, United States Cast Jewelry Full time
Job DescriptionJob Description

We are Cast, makers of artfully designed fine jewelry. We are reimagining the experience of shopping and collecting fine jewelry, with a warm, inviting, and explorative journey that’s as inspiring and empowering as the jewelry itself. With a sense of discovery at our core, we are constantly creating. In collaboration with an ever-evolving, female-focused collective of the world’s most inventive jewelry designers, we create collections unlike any other. Our uniquely timeless aesthetic celebrates sculptural, geometric forms and always has a story to tell. With the magic of storytelling and wonderment, we celebrate our designers and bring our collections to life.  Cast is seeking an exceptional Assistant Boutique Manager for our first (of many) boutiques.  

This is an amazing and rare opportunity to join a small but mighty team of creative, dedicated pros and build something sparkly, coveted and successful from the ground up. Planned store openings will create additional career opportunities at new stores and Cast HQ over the next several years. 

ASSISTANT BOUTIQUE MANAGER

The Cast Assistant Boutique Manager wants more than the typical assistant manager role and works in a highly collaborative way across our entire team to assist with the launch and operations of our first boutique as we reimagine the experience of buying fine jewelry. Traditionally, purchasing fine jewelry can be daunting and intimidating. Cast will change that by offering an industry-changing approach to selling fine jewelry with hospitality, warmth, inclusivity, and approachable, exceptional service. You will play a pivotal role in helping the Boutique Director to build and protect the culture of Cast at retail. With a focus on warmth and hospitality first, you will be key in enabling an empowering and explorative experience for every guest. Training and developing an exceptional Stylist Crew will be imperative to delivering the welcoming client experience of the Cast Boutique. As you assist with training the Stylist Crew you will instill in them the importance of our unique, optimistic culture to ensure the welcoming vibe of Cast comes through from every Crew member. Your insights and experiences will drive the evolution of effective operating procedures and shape the planned expansion of Cast Boutiques. You are optimistic, and passionate about delivering exceptional levels of distinctive customer service and driving sales, developing and continually educating the Cast Stylist Crew, communicating insightful feedback to HQ, driving consistency, and achieving KPIs.  You love and appreciate the craftsmanship of fine jewelry and are passionate about finding thoughtful ways to educate and express the product stories through the physical store and the people hired to work there. You are a leader, a role model, and a team player. You understand the importance of your input and feedback in this startup stage, and you communicate it thoughtfully with an awareness of the impact on future Cast Boutiques.  

Benefits may include medical and dental insurance, employee discount and incentive plan, commuter plan, 401k and paid parental leave, holidays and time off.  

RESPONSIBILITIES

Act as front-line brand ambassador for Cast Jewelry: welcoming Clients hospitably, connecting with them authentically, consulting intelligently, selling elegantly, and closing gratefully

Lead by example to inspire a best-in-class Stylist Crew in developing and maintaining Client relationships, and consistently delivering exceptional, elegant Client Experiences and Cast hospitality

Lead by example in proactive accomplishment of store Policies and Procedures, store and jewelry  maintenance and ongoing tasks 

Proactively provide insights to inform and evolve the process for future store openings and ongoing store operations for the next 3-5 years

Train, develop and continually educate a high-performing, results-driven Cast Stylist Crew

Assist with oversight of controllable expenses for the store, drive to a target P&L, meet or exceed monthly sales targets and evolving KPIs, act as liaison with Mall Management in Boutique Director's absence

Ensure in-store compliance of store operation policies and standards, such as sales and record-keeping procedures, security, and overall maintenance of the store

Function as acting Boutique Manager in the Boutique Director's absence

QUALIFICATIONS

Strong background in retail store leadership, ideally with 3-5 years of fine jewelry or luxury goods store leadership and clienteling experience  

Demonstrated experience recruiting, training, developing and retaining effective, engaged teams

Passionate about welcoming customers, building long-term client relationships to support commerce but more so celebrating moments of joy

Someone who leads by example and always goes above and beyond, maintaining a high level of integrity, initiative, motivation and self-direction

An understanding of operational excellence and what it takes to run a well-oiled store environment

Strong interpersonal skills (with your Crew and with clients), clear communicator, acute attention to detail & self-motivated

Proficiency with excel, MS word, google docs, payroll, and POS systems (ideally Shopify)

Ability to lift and carry 35 pounds

Ability to work cross-functionally with a diverse group of people

Polished, professional appearance and demeanor

Gemologist certification is a plus 

 A love of artful, shiny objects.

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