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Front Desk Agent

3 months ago

Provo, United States Provo Marriott Full time
Job DescriptionJob DescriptionDescription:

Job Title: Hotel Front Desk Agent


We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. As a Hotel Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay is enjoyable and comfortable.


Responsibilities:

- Greet guests and provide them with a warm welcome

- Check guests in and out of the hotel

- Answer phone calls and respond to emails in a timely manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a professional manner

- Maintain accurate records of guest information and room availability

- Process payments and maintain a balanced cash drawer

- Collaborate with other hotel staff to ensure a seamless guest experience


Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong problem-solving skills and attention to detail

- Proficient in Microsoft Office and hotel reservation software

- Flexibility to work weekends, holidays, and varying shifts


If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Hotel Front Desk Agent.

Requirements: