Residence Inn Marriott S Provo-Front Desk/Guest Service Agent

3 months ago


Provo, United States Sunridge Hotel Group Full time
The Residence Inn Marriott S Provo is looking for an individual to join our front desk team

We can't wait to welcome you to our Residence Inn Family

Front Desk/Guest Service Agent (Shift is 3pm-11pm)

SUMMARY: Accommodates guests of the hotel by performing the following duties.

ESSENTIAL FUNCTIONS:
  • Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
  • Answers inquires pertaining to hotel services; registration of guests; and travel directions
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Makes sure front desk, lobby and common areas are clean and organized.
  • Performs laundry functions as directed
  • All other duties as assigned
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Less than high school diploma

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Some computer skills needed.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

  • Provo, Utah, United States HAMPTON INN OF PROVO Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our Front Desk team as a Part-Time Front Desk Associate at HAMPTON INN PROVO.A successful Front Desk Associate is responsible for providing exceptional guest service, maintaining the Front Desk operations, and demonstrating a strong work ethic.Key Responsibilities:Process...


  • Provo, Utah, United States HAMPTON INN OF PROVO Full time

    HAMPTON INN PROVO is a guest service focused hotel seeking a detail-oriented individual to fill the Part-Time Night Auditor position.The Night Auditor is responsible for maintaining all aspects of Front Desk operations, providing above and beyond guest services, and demonstrating integrity, accountability, and responsibility.Key duties include: Checking in...


  • Provo, Utah, United States HAMPTON INN OF PROVO Full time

    HAMPTON INN PROVO is a guest service-focused hotel seeking a detail-oriented individual to join our Front Desk team as a Part-Time Front Desk Associate.A Front Desk Associate is responsible for maintaining all aspects of the Front Desk operations while providing exceptional guest services. Key responsibilities include: Checking in and checking out guests...


  • Provo, Utah, United States HAMPTON INN OF PROVO Full time

    Role SummaryAs the Assistant Head Housekeeper at Hampton Inn of Provo, you will be responsible for overseeing the operations of the housekeeping and laundry areas to achieve departmental productivity objectives and service quality standards. Your duties will include supervising housekeepers, inspecting guest rooms, and ensuring the preparation of VIP...


  • Provo, Utah, United States Provo City Full time

    Job Title: Guest Services AssociateJob Summary:We are seeking a Guest Services Associate to join our team at the Provo Peaks Ice Arena. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience for all who visit our facility.Responsibilities:* Perform general duties in the...


  • Provo, United States Provo City Full time

    Position Title: Guest Services Worker - Recreation Center Job Posting Closing Date: ***OPEN UNTIL FILLED*** [Applications will be considered in the order they are submitted.] The Recreation Center Operations & Membership Division is looking for high-performing individuals to fill the positions of Guest Services Worker at the Provo City Recreation Center....

  • Guest Services Worker

    3 months ago


    Provo, United States Provo City Full time

    Position Title: Guest Services Worker - Peaks Ice Arena (Open File) Job Posting Closing Date: ***This is an OPEN FILE recruitment. Applicants will be reviewed in the order they are received for any positions available at the time. Applications will remain on file for at least 60 days.*** These are guest services staff positions needed on a part-time regular...


  • Provo, Utah, United States Provo Rehabilitation & Nursing Full time

    Occupational Therapist OpportunityProvo Rehabilitation and Nursing Center in Provo, UT, is a skilled nursing facility providing long term care, post-acute rehab, and geriatric outpatient therapy services. We are seeking a licensed Occupational Therapist to join our in-house therapy team.About the RoleProvide occupational therapy services to residents,...


  • Provo, Utah, United States SLEEP INN OF PROVO Full time

    Job OverviewSleep Inn Provo Near University is seeking a detail-oriented and customer-focused individual to join our Housekeeping team as a Full-Time or Part-Time Room Attendant. This role requires a strong work ethic, excellent communication skills, and a passion for delivering exceptional guest experiences.As a Room Attendant, you will be responsible for...


  • Provo, Utah, United States Provo Rehabilitation & Nursing Full time

    Job Summary: We are seeking a skilled Occupational Therapist to join our team at Provo Rehabilitation & Nursing Center. As an Occupational Therapist, you will work with patients to develop and implement individualized treatment plans to improve their functional abilities and quality of life.Key Responsibilities: Develop and implement individualized treatment...


  • Provo, United States HAMPTON INN OF PROVO Full time

    Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the...


  • Provo, Utah, United States SLEEP INN OF PROVO Full time

    Job DescriptionSleep Inn of Provo is seeking a reliable and skilled Weekend Maintenance Assistant to join our team. As a Weekend Maintenance Assistant, you will be responsible for maintaining the hotel's property and performing various maintenance tasks.Responsibilities:Perform routine maintenance tasks, including checking and maintaining pool pH levels,...

  • Front Desk Associate

    4 weeks ago


    Provo, Utah, United States Dimension Hospitality Full time

    Job Title: Front Desk AssociateJob Summary: We are seeking a Front Desk Associate to join our team at Dimension Hospitality. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and managing guest accounts.Key Responsibilities:Greet and register guests, assign rooms, and...


  • Provo, United States Provo City Full time

    Position Title: Lifeguard/ Swim Instructors Job Posting Closing Date: ***OPEN FILE RECRUITMENT*** Provo City is looking for high-performing, responsible individuals to join the Aquatics team in the role of lifeguard, water safety/swimming instructor, and related capacities at the Provo City Recreation Center. Civic-minded individuals interested in supporting...


  • Provo, United States Provo City Full time

    Position Title: Lifeguard/ Swim Instructors Job Posting Closing Date: ***OPEN FILE RECRUITMENT*** Provo City is looking for high-performing, responsible individuals to join the Aquatics team in the role of lifeguard, water safety/swimming instructor, and related capacities at the Provo City Recreation Center. Civic-minded individuals interested in supporting...

  • Arts Center Cashier

    1 week ago


    Provo, United States Provo City Full time

    Position Title: Arts Center Cashier Job Posting Closing Date: 11/20 The Covey Center for the Arts is hiring a part-time Cashier to assist with ticket sales for performances at the Arts Center. This position involves money handling, processing tickets in-person and online, and assisting with crowd-flow before and after performances. Qualified, civic-minded...

  • Arts Center Cashier

    1 month ago


    Provo, United States Provo City Full time

    Position Title: Arts Center Cashier Job Posting Closing Date: ***OPEN UNTIL FILLED*** [Applications will be considered in the order they are submitted.] The Covey Center for the Arts is hiring a part-time Cashier to assist with ticket sales for performances at the Arts Center. This position involves money handling, processing tickets in-person and online,...

  • Occupational Therapist

    4 months ago


    Provo, United States Ensign Therapy Full time

    OCCUPATIONAL THERAPIST - FULL TIME - PROVO REHABILITATION & NURSING CENTER - PROVO, UT In house therapy - job stability, growing company Clinical mentorship - job shadowing Leadership development Clinical and Program development Work life balance - flex schedule - competitive benefits Strong infection control to prevent COVID and keep staff/residents safe...

  • Occupational Therapist

    3 months ago


    Provo, United States PROVO REHABILITATION & NURSING Full time

    OCCUPATIONAL THERAPIST - FULL TIME - PROVO REHABILITATION & NURSING CENTER - PROVO, UT In house therapy - job stability, growing company Clinical mentorship - job shadowing Leadership development Clinical and Program development Work life balance - flex schedule - competitive benefits Strong infection control to prevent COVID and keep staff/residents safe...


  • Provo, Utah, United States BEEHIVE HOMES PROVO Full time

    Job OverviewWe are seeking a compassionate Certified Nursing Assistant/MedTech to join our team at Beehive Homes Provo. As a memory care specialist, you will provide high-quality care to our senior residents, focusing on activities and relationships that bring joy to their lives.Key Responsibilities:Assist residents with activities of daily living, such as...