Night Auditor

The Night Auditor is responsible for ensuring a seamless guest experience at the Provo Marriott. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

• Operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
• Closing and consolidating credit cards and running reports at the end of each shift.
• Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcome all guests.
• Direct guests to appropriate hotel staff for assistance with questions and special requests.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensure prompt delivery of final bills to guests.
• Ensure the lobby and shared areas are neat and orderly.
• Maintain knowledge of hotel policies, including room rates, discounts, special offerings, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.

• High school diploma or equivalency required.
• At least one year of experience with the hotel preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.