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Customer Success Analyst

3 months ago

Washington, United States Analyst1 Full time
Job DescriptionJob Description

Analyst1 provides disruptive technology, designed around the analyst first. Our threat intelligence platform provides automation and efficiencies, putting the analyst back into the role they thrive in – thinking. Threat intelligence is at the heart of our technology that integrates disparate controls into a single platform, automates analyst workflows and cyber defense mitigation actions, and enables organizations to have intelligence-driven operations at the heart of their security missions.

Our systems are specifically designed by cyber analysts, for cyber analysts. The web-based platform focuses on making the daily job easier for our end-users. We proudly create software that is in-house employee-built.

Remote DMV Area*

10% Local Travel

*Candidate must be within driving distance of Arlington, VA. While this is a Remote role, there will be requirements to work onsite with the customer.

About the role

As a Customer Success Analyst, you will embed yourself with assigned customers to provide understanding, relationships, support, and solutions resulting in Analyst1 being an essential part of how customers execute their security mission.

You will spend your days working closely with customers to ensure they are effectively using Analyst1 to proactively defend their environment, specifically adopting strategies and workflows to improve defensive capabilities and efficiencies.

What you'll do
  • Gain a complete understanding of Analyst1's role in ideal and current customer operations.
  • Work with customers to ensure they are leveraging the product and achieving success.
  • Deriving and disseminating best practices that help drive customer adoption of Analyst1.
  • Take responsibility for a customer's adoption, renewal, and expansion of software's use and licenses sold.
  • Understand the daily workings of small to large cyber teams (and the organizational complexities of many teams using Analyst1 together).
  • Provide strategies for adoption and training of end users to ensure retention.
  • Develop support documentation, including training and user guides.
  • Provide product feedback to product team based on customer experiences.
What you'll bring
  • TS Clearance with the ability to get SCI Clearance.
  • Experience as an analyst in the DOD or more specifically in CISA.
  • Experience with cyber intelligence, cyber automation, or cyber defense roles & industry.
  • Strong technical background and ability to speak to engineers and end users as a former "person in the chair".
  • Strong troubleshooting, presentation, and consultative skills.
  • Comfortable speaking technically with analysts and strategically with senior executives.
  • Strong verbal and written communication skills, including communicating directly with clients.
  • BA/BS or equivalent combination of education and experience.
Bonus if you have
  • Experience producing or using cyber threat intelligence
  • Experience working with ITSM/ticketing solutions
  • Experience supporting SOC operations
  • Experience working with and/or configuring SIEM/Log Manager tools (e.g. Splunk, ELK, Exabeam, Devo)
  • Experience authoring signatures (aka rules/alerts) to aid in malicious activity detection (including but not limited to SNORT, YARA, SURICATA)
  • Experience illustrating malicious activity trends based on triaged/vetted malicious network activity
  • Background as government civilian or contractor.
  • Current or past DHS suitability or DoD clearance.
What makes Analyst1 a great place to work?
  • Be Appreciated: We possess a positive, collaborative spirit that's visible in all we accomplish together as a team. Every employee plays an integral role in our success and that of our customers.
  • Diversity & Inclusion: We listen, have humility, and are open to new ways of thinking.
  • We have fun No matter how fast we grow or how busy we are, we always remember to laugh and enjoy each other and our customers.
  • We value your time: We encourage a healthy balance of our career and personal lives.
Perks
  • Competitive salary + Bonus
  • Fully Funded medical, dental, and vision coverage options
  • Remote-First Culture
  • Flexible Time Off Policy
  • 401k
  • Life Insurance, Pet Insurance, Pre-Paid Legal Aid Options
  • Week off from Christmas through New Year's Day

Analyst1 is an equal opportunity employer, and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.