Customer Service Agent

4 weeks ago

Lake Mary, United States TBI AIRPORT MANAGEMENT INC Full time
Job DescriptionJob DescriptionDescription:

Full time position

Starting rate: $19.00

Benefits package available


General Responsibilities:


The role of the Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within Concourse E and F. Customer Service Agents will provide assistance or information as passengers proceed through the International/Domestic Terminals at HJAIA. This includes Customs and Immigration areas, as well as, Transportation Security Administration (TSA) Checkpoints.


Major Responsibilities and Functions:

  • Provide airport and passenger information to facilitate the efficient movement of passengers through Security Checkpoints.
  • Assist passengers at various locations throughout Concourses E and F.
  • Provide assistance to incoming international passengers with Automated Passport Control Kiosk.
  • Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
  • Create a dependable and efficient communication system catering to the public, airline tenants and Customs and Border Protection officers.
  • Provide information and assistance to employees and passengers, as required.
  • Other duties as assigned.


Requirements:

Qualifications:

  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Skill in effective oral and written communication.
  • Ability to establish and maintain good working relationships with other TBI employees, airline employees and Customs and Border Protection officers.


Physical Effort:


Walking and standing for extended periods of time is required throughout the course of daily activities. Ensure that pedestrian traffic is moving and unobstructed.


Mental Effort:


Position involves sensitive encounters with passengers, airline employees and Customs and Border Protection officers and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.




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