Behavioral Health Clinical and Administrative Support Specialist

1 month ago

Houston, United States Asian American Health Coalition Full time
Job DescriptionJob DescriptionDescription:

POSITION TITLE: Behavioral Health Clinical and Administrative Support Specialist

LOCATION: HOPE Clinic - Beltway

REPORTS TO: Behavioral Health Director

EDUCATION: High School Diploma; Certified Medical Assistant preferred

WORK EXPERIENCE: 2 years or more in healthcare experience preferred

SALARY RANGE: $15 - $18, based on experience

FLSA STATUS: Hourly - Non-exempt

POSITION TYPE: Full-Time

LANGUAGE: Bilingual in English and Spanish, Arabic, Chinese, Vietnamese, Burmese, or other languages is required


HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


JOB SUMMARY:

The Behavioral Health Clinical and Administrative Support Specialist is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills to meet patient needs and contribute to a positive patient care experience and work environment. Supports Behavioral Health team with greeting, registration, checking in and out of patients and processing payments. Additionally, assists with processing psychotropic medication prior authorization. Takes part in the daily review and process of internal and self referrals for behavioral services. Provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with Hope Clinic, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and support to Psychiatrists and Behavioral Providers. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with clinic managers regarding psychiatric and counseling services.


MAJOR DUTIES & RESPONSIBILITIES:

  • Greet patients, answer their questions in a friendly, professional manner. Performs registration, makes appointments, check patients in and out and process payments all within the parameter of excellent customer service;
  • Provides office services by implementing administrative systems, procedures, monitoring administrative projects;
  • May advocate, coordinate on behalf of patients with schools;
  • Manages Behavioral Health provider schedules to ensure department productivity;
  • Maintains organization and patient confidentiality;
  • Coordinates billing/credentialing issues with finance and HR department as needed;
  • Performs intake triage, vitals, and assists patients with mental health screenings;
  • Provides support to Behavioral Health Providers and coordinates psychotropic medications requests for refill;
  • Collects urine for drug screens, blood draws, and performs injections;
  • Documents as appropriate vitals, screening and patient history personal information as needed;
  • Responsible for daily review and process referrals queue to Behavioral Health services (internal and self referrals). Closes referrals and fills structured data;
  • Responsible for prior authorization of psychotropic medications;
  • Responsible for PMP reports from Psychiatric patients. Reports must be printed for all patients before their visit;
  • Performs other duties as deemed necessary by supervisors;
  • When needed and as appropriate, interview patients to determine their needs and refers them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc);
  • Coordinate and arrange translation services for patient care;
  • Coordinates all logistic support to department, including supplies and equipment;
  • Abides and sustains workflow expectations established by supervisor;
  • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
  • Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.
Requirements:

QUALIFICATION REQUIREMENTS:

  • Ability to work independently with strong sense of focus, task-oriented;
  • Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;
  • Comprehends fundamental medical terminologies in medical care delivery;
  • Previous behavioral health care or medical assistant experience preferred;
  • Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff;
  • Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation;
  • Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
  • Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
  • Strong interpersonal communication and written skills;
  • Able to work in different work settings and environments;
  • Adhere to agency policy, procedures and the professional code of ethics;
  • Basic casework skills (referrals, advocacy).


EDUCATION and/or EXPERIENCE:

  • High School Diploma or GED required;
  • Medical Assisting Certification or working towards getting a certification is preferred;
  • 2 or more years of experience working in healthcare preferred;
  • Experience working with persons in crisis is preferred.


OTHER SKILLS and ABILITIES:

  • Bilingual (Arabic, Burmese, Chinese, Spanish, Vietnamese, etc.);
  • Above average skills in language ability as well as public speaking and writing;
  • Must have good transportation and a valid Texas Driver’s license.

  • Behavioral Health Clinical and Administrative Support Specialist

    7 days ago

    Houston, United States Asian American Health Coalition Full time

    Job DescriptionJob DescriptionDescription:POSITION TITLE: Behavioral Health Clinical and Administrative Support SpecialistLOCATION: HOPE Clinic - BeltwayREPORTS TO: Behavioral Health DirectorEDUCATION: High School Diploma; Certified Medical Assistant preferredWORK EXPERIENCE: 4 years or more in healthcare experience preferredSALARY RANGE: $15 - $18, based on...

  • Behavioral Support Specialist

    6 days ago

    Houston, Texas, United States The Monarch School and Institute Full time

    Position Overview The Monarch School and Institute is committed to delivering a pioneering, therapeutic educational experience for individuals with neurological variations. We are currently seeking a Behavioral Support Specialist - Substitute to join our dedicated team. Key Responsibilities Provide support and guidance to students with behavioral...

  • Behavioral Health Specialist

    3 months ago

    Houston, United States Asian American Health Coalition Full time

    Job DescriptionJob DescriptionDescription:POSITION TITLE: Behavioral Health SpecialistLOCATION: HOPE ClinicREPORTS TO: Behavioral Health DirectorEDUCATION: Master's degree in a behavioral science or related field and a professional mental health license.WORK EXPERIENCE: Minimum of two years of experience working with children, families, and other...

  • Qualified Mental Health Professional/Community Support Specialist

    3 months ago

    Houston, United States PATHWAYS BEHAVIORAL HEALTH INC Full time

    Job DescriptionJob Description              Qualified Mental Health Professional (QMHP) & Community Services Specialist (CSSP) To provide ongoing monitoring, support and behavioral health support services to children, adolescents and adults with emotional trauma, as well as to serve their families. The Qualified Mental Health Professional (QMHP) or...

  • Behavioral Health Technician

    2 months ago

    Houston, United States Promises Behavioral Health, LLC Full time

    Position Summary The Behavioral Health Technician (BHT) provides oversight and support services to clients and staff in a residential treatment facility for adults with co-occurring diagnoses. BHT are responsible for around-the-clock supervision of the client milieu and helping to create and maintain a therapeutic milieu for treatment initiatives. The BHT...

  • Behavioral Health Technician

    3 months ago

    Houston, United States Promises Behavioral Health, LLC Full time

    Job DescriptionJob DescriptionPosition SummaryThe Behavioral Health Technician (BHT) provides oversight and support services to clients and staff in a residential treatment facility for adults with co-occurring diagnoses. BHT are responsible for around-the-clock supervision of the client milieu and helping to create and maintain a therapeutic milieu for...

  • Administrative Support Specialist

    8 hours ago

    Houston, Texas, United States Pinnacle Clinical Research, LLC Full time

    Job SummaryPinnacle Clinical Research, LLC is seeking a highly skilled and organized Administrative Assistant to provide support to our senior leadership team. As a key member of our team, you will be responsible for ensuring the effective use of senior leadership's time and facilitating productive interactions with staff and key stakeholders.Key...

  • Clinical Support Specialist

    13 hours ago

    Houston, Texas, United States Houston Women's Care Associates Full time

    OverviewAt Houston Women's Care Associates, we are dedicated to enhancing the health and wellbeing of our community. As a Clinical Support Specialist, you will join a team committed to providing exceptional care and support to our patients.BenefitsWe offer a comprehensive rewards package designed to support the health, life, career, and retirement of our...

  • Behavioral Health Technician

    19 hours ago

    Houston, United States Discovery Behavioral Health Full time

    Job description Company Description PaRC (Prevention and Recovery Center) is looking for talented healthcare professionals to join our team! Part of the Discovery Behavioral Health family of brands, we are dedicated to helping our patients and their families cope with alcohol and substance abuse and find a path of hope, health and healing. Our success...

  • Mental Health Support Specialist

    2 days ago

    Houston, Texas, United States The Harris Center for Mental Health and IDD Full time

    Key Responsibilities:We are seeking a dedicated Mental Health Support Specialist to join our team at The Harris Center for Mental Health and IDD. The successful candidate will provide direct care services to patients with mental health and/or intellectual developmental disabilities, ensuring a safe and secure environment for all.Key Responsibilities:Ensure a...

  • Healthcare Administrative Specialist

    12 hours ago

    Houston, Texas, United States SOLACE FAMILY HEALTH AND WELLNESS Full time

    Job OverviewSolace Family Health & Wellness Clinic is dedicated to providing integrative healthcare solutions, including comprehensive family medicine, functional health practices, and personalized wellness supplements. We utilize evidence-based diagnostic tools to create tailored health plans that cater to individual needs.We are currently seeking a...

  • Clinical Support Specialist II

    6 days ago

    Houston, Texas, United States Team1Medical Full time

    Job OverviewPosition: Clinical Support Specialist IILocation: Houston, TX | Employment Type: Temp-to-hire | Workplace Type: On-siteHealthcare Focus: Orthopedics & Urology | Compensation: $18 - $22 per hourJoin one of the leading clinics specializing in Orthopedics and Urology, where you will play a vital role in delivering exceptional patient care while...

  • Clinical Support Specialist

    9 hours ago

    Houston, Texas, United States Houston Methodist Full time

    Job SummaryHouston Methodist is seeking a highly skilled Clinical Support Specialist to join our team. This role will provide critical support to our physicians and clinical staff, ensuring seamless integration of technology and clinical workflows.Key ResponsibilitiesProvide exceptional customer service to physicians and clinical staff, addressing technical...

  • Administrative Support Specialist

    6 days ago

    Houston, Texas, United States ResourceMFG Full time

    Overview:ResourceMFG is currently looking for an Administrative Support Specialist to enhance our operations. This position offers a great opportunity to work with a dynamic team in a thriving environment.Key Responsibilities:As an Administrative Support Specialist, your primary duties will include:Assisting the Project Manager in various tasksLocating...

  • Administrative Support Specialist

    1 day ago

    Houston, Texas, United States Magnify Full time

    Magnify is seeking a highly organized and detail-oriented Administrative Support Specialist to support our client's executive team in Houston, TX. The ideal candidate will provide administrative assistance, manage schedules, and handle confidential information with professionalism.Duties:Manage executive calendars, including scheduling meetings and...

  • Behavioral Support Specialist I, II

    6 days ago

    Houston, Texas, United States Hawaii State Department of Education Full time

    This announcement is intended to recruit for Behavioral Support Specialist roles that deliver essential services to students within the educational framework. The designated level for these roles is Behavioral Support Specialist II, while applications are also welcomed for Behavioral Support Specialist I to address potential recruitment...

  • Clinical Support Specialist

    12 hours ago

    Houston, Texas, United States Houston Methodist Specialty Physician Group Full time

    Position Overview: The Clinical Support Specialist plays a vital role in assisting with patient examinations and treatments under the guidance of clinical leadership. Key Responsibilities: Assist healthcare providers in delivering patient care across designated clinical areas.Support patient examinations, procedures, diagnostic tests, and treatment...

  • Administrative Support Specialist

    6 days ago

    Houston, Texas, United States Venus Remedies Full time

    Position OverviewVenus Remedies is in search of a dedicated Administrative Support Specialist to enhance our operational efficiency. This role is crucial in providing comprehensive administrative assistance to ensure that our organizational functions are executed smoothly and accurately.Key ResponsibilitiesDeliver exceptional administrative support to...

  • Administrative Support Specialist

    6 days ago

    Houston, Texas, United States University Of Houston Full time

    Role Overview: The Administrative Support Specialist plays a crucial role in enhancing the efficiency of our office operations. This position is designed for individuals who excel in providing comprehensive clerical assistance to various departments. Key Responsibilities: Perform a range of clerical tasks including document preparation, data entry, and...

  • Behavior Support Specialist

    3 months ago

    Houston, United States TX-STAR Speech Language Services Full time

    Job DescriptionJob DescriptionTx-Star Speech Language Services has been serving school districts since 2010 and has serviced over 40 school districts and a multitude of other agencies. Our staff are highly trained and have experience in educational environments, and more specifically the roles involved in special education. This experience working with all...