Rental Client Care Center Representative

1 month ago

Richfield, United States Mobility Works Full time
Job DescriptionJob Description

Position Summary: The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers.

__________________________________________________________________

Essential Job Functions and Duties:

  • Ability to thrive in a fast-paced, high-volume call environment.
  • Develop rapport quickly with clientele to determine needs.
  • Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
  • Answer incoming calls from a queue in a professional and courteous manner.
  • Foster a team environment by creating and maintaining positive relationships with peers, clients, and general managers.
  • Promptly and accurately enter all customer inquiry data into CRM software.
  • Work with the National Rental Manager to arrange for the transport of rental vehicles to and from the stores to ensure that the appropriate vehicle is available to a customer as required.
  • Schedule the preparation of vehicles (including washing, vacuuming, and checking of equipment) for rental when necessary.
  • Work with the sales and service departments to schedule as needed.
  • Communicate with assigned locations about upcoming reservations.
  • Assist in analyzing the needs of the locations based on wait lists and utilization.
  • Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
  • Comply with MW’s Core Values at all times (LOVE IT).
  • Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

  • At least 2-3 years of rental experience preferred. Familiarity in an automotive call center is not required, but helpful.
  • Highly effective communication skills with a compelling phone presence.
  • Strong customer service mentality.
  • Warm and friendly demeanor.
  • Good energy with a positive attitude.
  • Proficient with Customer Relationship Management software and integrated phone systems.
  • Solid verbal, written, and interpersonal communication skills are required.
  • The ability to complete multiple tasks simultaneously is required.
  • Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.

Physical Demands/Work Environment:

  • Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
  • Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
  • Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.

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