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Call Center Supervisor
4 weeks ago
Call Center Supervisor
We are seeking a dynamic Call Center Supervisor to join our team. The ideal candidate will lead a team of call center representatives, ensuring excellent customer service and achieving sales targets. They will jump in and help meet goals and be the guide the call center needs to grow and develop great agents.
Duties:
- Supervise and motivate call center agents to meet and exceed performance targets
-Train and develop agents to be Rock Stars
- Monitor calls to improve quality, minimize errors, and track operative performance
- Provide ongoing training and coaching to enhance representatives' skills
- Handle escalated customer calls and resolve complaints efficiently
- Develop strategies to increase sales and enhance customer satisfaction
- Create reports on call center performance and present findings to management
Skills:
- Demonstrated leadership abilities in supervising a team
- Strong sales acumen with the ability to drive results
- Excellent communication skills to interact effectively with customers and team members
- Prior experience in customer service is essential
- Be able to multi-task and juggle many tasks effectively
- Multilingual abilities are a plus but a requirement, especially proficiency in Spanish
- Learn quick to be proficient in Lead perfection and Five9 to oversee call center operations effectively
- Ability to manage, negotiate, and resolve conflicts efficiently
-Lead the team and mentor all agents to be the best they can be
Joining our team as a Call Center Supervisor offers the opportunity for career growth, competitive pay, and a supportive work environment. If you possess the required skills and are ready to lead a successful call center team, we encourage you to apply.
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