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Service Advisor

3 months ago

Plainview, United States Quick Lane Plainview Full time
Job DescriptionJob Description

Our Quick Lane Tire and Auto Center is coming soon to Plainview, Texas With plans to open early 2024, we are hiring and training now. 

We are searching for one to three Service Advisors. Experience in sales and management positions are required. Automotive experience preferred but not required. As a Service Advisor, you'll excel in customer service, coordinating vehicle repairs and maintenance. Communicate effectively with clients, diagnose vehicle issues, provide cost estimates, and schedule appointments. Ensure smooth service processes and uphold our commitment to quality automotive care.

  

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations

 

 

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

 

 

Our vision statement is "Families helping families." Our non-negotiable values are: family, growth, ethics, safety, personal success, positivity, and clear communication. If these values align with your own, we'd love to meet you  

Why Work With Us?

  1. Embrace the Family Atmosphere: At our dealership, you'll experience the warmth and camaraderie of a true family environment. Our team members support and uplift each other, creating a workplace that feels like a second home.
  2. Make a Difference: Your contributions matter here Joining our team means being an integral part of the Smith Auto Family success story. Your efforts directly impact the company's growth, making every achievement a shared victory.
  3. Opportunities for Growth: We believe in investing in our team members' development. As we expand our locations across West Texas, there are ample opportunities for advancement and personal growth along with it.
  4. Flexibility and Agility: In our family-owned business, we value agility and adaptability. This means we can quickly implement innovative ideas and improvements, making your voice and ideas truly matter.
  5. Ethical Values: At the heart of our dealership lies a commitment to ethical practices and a strong sense of responsibility towards our community. Working with us, you'll be proud of the values you represent.
  6. Customer Relationships That Last: Join a dealership that builds long-lasting relationships with its customers. Our commitment to trust, reliability, and top-notch service creates loyal customers who return for years.
  7. Recognition and Appreciation: Your hard work won't go unnoticed. Our owners take the time to recognize and appreciate the dedication of each team member, fostering a sense of pride and motivation.
  8. Stability and Longevity: As a family-owned business with deep roots in Texas, we have a long-term vision for success. Join us for a stable and secure career path in the heart of Texas.
  9. Work-Life Balance: We value work-life balance and understand the importance of personal well-being. Our family-owned dealership encourages a healthy balance to ensure our team members thrive both at work and in their personal lives.

More Benefits

  • Consistent, Predictable Schedule
  • Medical, Dental, & Vision Insurance
  • 401k Plan + Match
  • Paid Vacation & Time Off
  • Paid Holidays 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.