Customer Service Rep
3 weeks ago
Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and has a knack for keeping things organized? East Side Electric in Grain Valley, MO, is looking for a full-time, entry-level Customer Service Rep - Dispatcher to join our team
GREAT PAY
- $20 - $40 per hour plus performance bonuses
EXCELLENT BENEFITS
- Health, dental, and life insurance
- Paid time off (PTO)
- Flexible schedules
- Opportunity to work with a Christ-centered team
- Training and professional development opportunities
ABOUT US
At East Side Electric, we bring a fun-loving, team-oriented approach to every residential electrical service call, whether adding or repairing an outlet, replacing electrical service, or installing generators and EV systems. Our entrepreneurial and growth-minded spirit drives us to seek new opportunities constantly. At the same time, our commitment to flexibility and trustworthiness ensures that both our customers and team members feel valued and cared for. We focus on delivering top-notch electrical home services with a dedication to quality that fosters lasting relationships and continued growth.
A DAY IN THE LIFE OF AN ENTRY-LEVEL CUSTOMER SERVICE REP - DISPATCHER
Your schedule will be Monday - Friday from 8 am - 5 pm in our office, with the possibility of remote work.
As a Customer Service Rep - Dispatcher, your day is all about keeping things running smoothly. You start by answering calls from customers, listening to their needs, and scheduling field technicians to handle their requests. Throughout the day, you coordinate the schedules, ensuring that every technician is efficiently dispatched to the right job. To keep everything on track, you make outbound calls to fill any gaps in the schedule and follow up with customers to ensure they're satisfied with our service. Your role is essential in maintaining a seamless operation and making sure our customers are well taken care of.
QUALIFICATIONS
- High school diploma or equivalent
- Proficiency with computers and software, including Excel
- Excellent communication and customer service skills
Dispatching experience is preferred but not required.
ARE YOU READY TO JOIN OUR TEAM?
If this sounds like the entry-level job you've been looking for, apply to join our team at East Side Electric today Our initial application is quick, easy, and mobile-friendly. Good luck
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