Delivery System Application Support and Engineer

2 weeks ago

Phoenix, United States West Direct Oil Full time
Job DescriptionJob Description*THIS IS NOT A REMOTE ROLE. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN PHOENIX, AZ.*
*We are not accepting work visas at this time*

Job Title

Delivery System Application Support and Engineer

General description

This position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (database management, service desk, hardware install, software install/testing). The position requires strong resource and time management skills. Qualified candidates will present a friendly and professional demeanor to customers and colleagues.

This person will work with a software development engineering team and will participate in designing, integrating, testing, and deploying software application programs. This role is responsible for providing technical applications support and implementation of the company's truck tech products in remote locations (some traveling required).

Responsibilities

  • Create and run database queries to update delivery information and provide customer reporting
  • Update and maintain existing programs to support optimization of delivery and customer support process
  • Automate existing manual data-entry processes
  • Support the mechanical technology in our delivery trucks including configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure
  • Identify and troubleshoot software bugs and work with developers on fixes to be loaded on the device.
  • Be available to answer phone calls from users late at night when necessary
  • Open and monitor incidents, including error messages + API Support, with 3rd party providers
  • Provide training to clients in usage and maintenance of devices including initial equipment setup, device diagnostics and support, and performing routine administrative tasks
  • Provisioning – Configuration of the devices enabling and disabling features
  • Application and non-application software installation, update, and management
  • Taking full ownership of assigned tasks and keeping customers well-informed about the progress
  • Travel to multiple company or customer sites throughout the year
  • Provide remote and on-site support of handheld technology
  • Handle all levels of support with Ability to collaborate and communicate technical issues to truck drivers with minimal technical knowledge

Required Skills/Qualifications

  • Self-starter with the self-discipline to schedule and complete tasks without direct supervision
  • Understanding of development best practices and sprint cycles
  • Background in Computer Science, Engineering, Electronics or a related field
  • Deep understanding of IT fundamentals
  • Understanding of relational databases and database management
  • Critical reasoning skills and ability to listen and acquire critical information
  • Excellent communication skills including proficiency in verbal and written English
  • Willing to travel overnight and work weekends when necessary
  • Data and analytics experience on any platform
  • Ability to quickly grasp and adopt new technologies
  • Provide API support and technical issue resolution via multiple support channels,
  • Previous work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity is a plus
  • Experience with the installation of Mid:com and LCR registers is a plus
  • Ability to multi-task, attention to detail, and strong motivational skills

Technical Abilities

  • Windows architecture, Control Panel and System settings
  • SQL Querying (TSQL preferred)
  • SQL Management Studio
  • Any object-oriented programming language (previous programs to maintain will be in Python)
  • Able to understand and troubleshoot system/API/applications flows
  • Proficient with Microsoft Office products (Word, Excel)

This job description lists the primary responsibilities and duties for this position. Nothing in this job description

restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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