IT Application Support Engineer

3 weeks ago

Phoenix, United States Sogeti Full time

No H1B or F1 OPT candidates

Role Description:

In this role, you will be the go-to technical resource for production support for a wide variety of Cloud (primarily Azure), SaaS, and legacy on-prem applications. These range from COTS software, custom .NET applications in a primarily Windows server environment, all the way to highly custom PaaS solutions hosted in Azure.

You will be responsible for investigating and resolving issues with these applications that are reported by other IT personnel, business end-users, monitoring solutions, and widespread application outages. You will also be responsible for the ongoing maintenance of these applications, especially regarding SSL/TLS certificates and configuration updates to ensure production reliability. In addition to ongoing maintenance, you will be tasked with implementing monitoring and automation solutions to improve application reliability and resolve common problems. This role will also interface directly with various development teams to communicate code-related issues, assist in triage and setup of CI/CD pipelines, as well as production release management and implementation.

We are looking for motivated individuals with well-rounded IT skills and a drive to learn new technologies, solve complex problems, and collaborate closely in a team environment.

Bullet Points:

  • Experience supporting and troubleshooting production web, SaaS, Cloud or client/server applications.
  • Experience or education in developing applications, websites or cloud services.
  • Excellent understanding of Cloud Computing concepts.
  • Experience in utilizing, managing, and configuring build and release pipelines for code deployment and promotion between environments including production (cloud and on-prem).
  • Experience with managing, troubleshooting, and deploying applications to Platform as a Service Cloud environments (Microsoft Azure preferred).
  • Experience with creating, utilizing, troubleshooting, and integrating REST APIs between different applications, or exposing one for use by an external caller.
  • Strong understanding of authentication, authorization, and accounting (AAA), especially as relates to operational support of production applications and their integrations.
  • Experience and understanding of application monitoring concepts. How, where, when to apply alerts, monitoring tools, and log ingestion and management.
  • Experience managing, renewing, and applying public SSL/TLS certificates to internal and external applications. Understanding of different X.509 certificate formats, their purposes, and their use cases.
  • Experience working within a Software Development Life Cycle (SDLC). Understand best practices for maintaining a healthy production environment.
  • Application operational triage, troubleshooting, ongoing maintenance/support, and customer engagement for critical business services.
  • Experience and/or knowledge of scripting languages such as PowerShell, Bash, Python, etc. (PowerShell preferred).
  • Experience with or exposure to developing and operating with Object Oriented Development/Programming (OOD/OOP) languages and frameworks (C#, .NET preferred).
  • Knowledge and understanding of relational databases, specifically SQL.
  • Ability to analyze existing processes, support models, monitoring, automation, and tools with the goal of identifying gaps and opportunities for enhancements or automated triggers, alerts, and remediation opportunities.
  • Ability to lead and manage high priority incident bridges and triage calls and handle communication to non-technical leadership.
  • Excellent problem solving and troubleshooting skills. Ability to quickly skill up and apply prior knowledge to resolve complex issues in any technical platform.
  • Passion and drive to constantly innovate and improve personal technical skills as well as to improve the skills of the team.

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