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Customer Service Representative

3 months ago

Huntsville, United States Poolmaster Full time
Job DescriptionJob Description

This is a remote position.

Poolmaster,® Inc. is a manufacturer of aftermarket pool and spa products. We offer products across six distinct product lines – Backyard & Décor, Games & Toys, Floats, Inflatables, Maintenance and Swim & Dive Gear. Headquartered in Sacramento, California, we manufacture, market, sell and distribute products worldwide to wholesalers, retailers and specialty market segments.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


RequirementsCustomer Service Representative Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Benefits *Life insurance
*401(k) 6% employer match
*10 days paid leave
*Flexible work schedule
*Dependent Care Account
*Health Club Membership (up to $120 per month)