Customer Service Representative

2 months ago


Huntsville, United States Cleartrackhr Full time

**Customer Service Representative**

Client Services Huntsville, Alabama Minimum Experience **Entry-level** CUSTOMER SERVICES REPRESENTATIVE

We are looking for a highly motivated, individual who enjoys building relationships and assisting clients with finding solutions to their needs. Applicants must be determined, and well-rounded with a solid understanding of customer service in a fast paced environment. Applicant will be responsible for assisting clients with benefit enrollment and frequently asked questions. Applicant should be highly professional and capable of handling a high volume of client interactions. This is an excellent opportunity for an ambitious individual to become part of a small team poised for rapid growth over the coming year.

TRUCK COMPLIANCE EXPERIENCE IS A PLUS

RESPONSIBILITIES:

* Process transactions over the phone

* Resolves customer inquiries and complaints via phone, email, or web based chat system.

* Uses telephone to reach out to customers on a routine basis to proactively maintain customer satisfaction.

* Provides information about products and services.

* Routes calls to proper department for resolution when necessary.

* Escalates customers to supervisors or more experienced employees when necessary.

* Utilizes established knowledge base to answer clients questions

* Closes out or opens call records.

* Utilizes computer technology to handle high call volumes.

* Utilizes scripts to answer common questions.

* Compiles reports on overall customer satisfaction.

* Works with account manager to ensure proper customer service is being delivered.

* Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

REQUIREMENTS FOR CLIENT SERVICE REPRESENTATIVE:

* High School Diploma or equivalent required

* Bilingual a PLUS

* Truck Compliance Experience a PLUS

* Insurance License a PLUS

* Customer Service experience

* Experience with Five9 Call Center Platform a plus

* Ability to work as a cohesive piece of an established team is a must

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Location Huntsville, Alabama Minimum Experience Entry-level



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