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Customer Service Representative
2 months ago
**Customer Service Representative**
Client Services Huntsville, Alabama Minimum Experience **Entry-level** CUSTOMER SERVICES REPRESENTATIVE
We are looking for a highly motivated, individual who enjoys building relationships and assisting clients with finding solutions to their needs. Applicants must be determined, and well-rounded with a solid understanding of customer service in a fast paced environment. Applicant will be responsible for assisting clients with benefit enrollment and frequently asked questions. Applicant should be highly professional and capable of handling a high volume of client interactions. This is an excellent opportunity for an ambitious individual to become part of a small team poised for rapid growth over the coming year.
TRUCK COMPLIANCE EXPERIENCE IS A PLUS
RESPONSIBILITIES:
* Process transactions over the phone
* Resolves customer inquiries and complaints via phone, email, or web based chat system.
* Uses telephone to reach out to customers on a routine basis to proactively maintain customer satisfaction.
* Provides information about products and services.
* Routes calls to proper department for resolution when necessary.
* Escalates customers to supervisors or more experienced employees when necessary.
* Utilizes established knowledge base to answer clients questions
* Closes out or opens call records.
* Utilizes computer technology to handle high call volumes.
* Utilizes scripts to answer common questions.
* Compiles reports on overall customer satisfaction.
* Works with account manager to ensure proper customer service is being delivered.
* Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
REQUIREMENTS FOR CLIENT SERVICE REPRESENTATIVE:
* High School Diploma or equivalent required
* Bilingual a PLUS
* Truck Compliance Experience a PLUS
* Insurance License a PLUS
* Customer Service experience
* Experience with Five9 Call Center Platform a plus
* Ability to work as a cohesive piece of an established team is a must
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Location Huntsville, Alabama Minimum Experience Entry-level
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