Operations Supervisor

2 months ago

Melville, United States Certified Laboratories Inc Full time
Job DescriptionJob Description

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in – on time, every time – so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. 

We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team — including believing in you.

JOB SUMMARY

Assist and lead lab management in daily laboratory operations primarily in the execution of microbiological and chemical methods, techniques, processes, quality control, and interpretation in a commercial laboratory operating 7 days a week, 365 days a year. Maintain quality and efficiency ensuring all laboratory day-to-day execution is consistent and in adherence with Certified Group’s standard of operations for all testing performed by ensuring a balance between laboratory supervision and administrative duties. Effectively execute enhancements to profitability, productivity, and efficiency throughout the laboratory.

ESSENTIAL RESPONSIBILITIES

  • Partner with Laboratory Manager and/or Operations Manager to hire, train, engage, empower, schedule labor and workflow, coach, counsel, review performance and develop all laboratory team members in accordance with FSNS standard of operations in a matter that promotes high quality, integrity, teamwork and a sense of urgency.
  • Achieve a high level of proficiency in all positions within the laboratory.
  • Assist in generating operations budgets and interpreting reports, as needed.
  • Understand and assist with proficiency, unequivocal technical/scientific standards, quality control processes and records in all laboratories.
  • Ensure that results are accurate through management of data traceability in LIMS system and hand written reports as well as adherence to approved laboratory techniques. Authority to stop work if standards are not met.
  • Work with Technical Manager to ensure laboratory execution is in compliance with FSNS Quality Management systems, ISO 17025 requirements and customer programs to include internal and external proficiency testing.
  • Address and resolve any malfunction equipment/facility issues or non-compliance of supplies and reagents.
  • Be proficient in the practical applications of method validation, competitors’ methods, and industry regulations.
  • Pursue and have a working knowledge of processes, procedures, or techniques in accordance with the FSNS written policies and procedures.
  • Periodically review and visually audit laboratory staff and processes to ensure compliance with methods and FSNS standard operating procedures.
  • Provide unsurpassed customer service, managing sample and testing flow to meet customers’ individual specifications and turnaround time deadlines. Communicate directly with laboratory client base, meeting with customers in person as necessary or as requested by management team.
  • Isolate needs for any retests of client samples based on quality control concerns or abnormal results.
  • Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends.
  • Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team
  • Responsible for the safety of oneself and others working within their area
  • Responsible for the completion of required training

REQUIREMENTS

  • Must have 3+ years direct experience in commercial microbiological laboratory testing and 3+ years direct supervision. Customer service experience preferred.
  • Must have an understanding of GMPs, GLPs, and laboratory quality assurance principles and procedures. Understanding of ISO/IEC 17025 preferred.
  • Experience with laboratory database systems (LIMS) preferred.
  • BS degree in Microbiology, Food Safety or related field required, MS degree preferred.
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Write reports, business correspondence and procedure manuals
  • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Supervision and oversight of multiple team leaders and employees.
  • Carries out all responsibilities in accordance with the organization's policies, standard operating procedures, and best practices.
  • Ensures compliance with all applicable laws and regulations at all times.
  • Maintain harmony in the workplace and professional business demeanor at all times.
  • Other duties, as assigned.

Benefits:

  • Progressive 401k Retirement Savings Plan
  • Employer Paid Short- Term and Long-Term Disability, and Life Insurance
  • Group Medical
  • Tuition Reimbursement
  • Flexible Spending Accounts
  • Dental
  • Paid Holidays and Time Off
  • Many positions which qualify for the company bonus program

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.


3pm -11:30pm

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