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Housekeeping Supervisor

3 months ago

Williamsburg, United States Turtle Creek Casino & Hotel Leelanau Sands Casinos Full time
Job DescriptionJob Description

EDUCATION / EXPERIENCE

Must be 18 years of age or older and possess a high school diploma or GED.

A minimum of 3 years housekeeping experience and/or a minimum of 1 year housekeeping supervisor experience OR equivalent combination of education and experience required.


SUMMARY

This position is responsible for directing and supervising the daily activities of the Lodge/hotel's housekeeping and laundry staff. The supervisor will assign work schedules, rooms and areas to be cleaned, inspect the rooms and areas for cleanliness and safety, order all cleaning supplies while maintaining an accurate inventory, post SDS sheets and report to management the status of room conditions.


ESSENTIAL JOB FUNCTIONS

  • Perform as a working supervisor by spending a percentage of time in each area of the housekeeping department, as communicated by the Executive Housekeeper/Lodge Manager, on the floor in a frontline or support capacity.
  • In conjunction with the Executive Housekeeper and Hotel/Lodge Manager, establishes standards and written procedures for work of housekeeping and laundry staff to ensure maximum standards of service are maintained.
  • Plans work schedules to ensure adequate service and control overtime. Assign rooms/sections to staff based on computer reports.
  • Provides on the job training for both new employees and ongoing training in each area within the housekeeping department and conducts department orientation.
  • Uphold all dress code standards within department.
  • Order and maintain workable controls and adequate inventory of all cleaning supplies, linens, guest supplies and other miscellaneous supplies essential to the department's daily operations.
  • Coordinate supplies and equipment through requisition system and the Purchasing Department.
  • Inspects and evaluates physical condition of establishment. Including, but not limited to; guest floors, guest rooms, public lobbies, public washrooms, offices, laundry room, and other areas.
  • Make proper changes on property management system when rooms are ready for front desk sales.
  • Maintain a room history detailing inventory, major maintenance and repairs, renovations and general cleaning.
  • Maximize productivity, control expenses and minimize waste within all areas of housekeeping, laundry and uniforms.
  • Assure all electronic keys and property are properly assigned and returned, investigating any missing items when notified by security or surveillance.
  • Organize daily pre-shift meetings.
  • Plan agenda and chair department meetings as needed under the direction of the Executive Housekeeper/Lodge Manager.
  • Work with maintenance to ensure proper operations of rooms by entering work orders through the computerized work order system.
  • Provide superior guest services at all times.
  • Submit written reports to Executive Housekeeper and/or Hotel/Lodge Manager on a scheduled basis.
  • Attend and participate in property, division or other meetings when invited or mandated.
  • Handle any and all complaints regarding housekeeping service and equipment to the satisfaction of the guest.
  • Inspect all vacant/clean rooms daily to verify completion and to comply with property standards.
  • Communicate with the Executive Housekeeper/Lodge Manager about housekeeping issues needing resolution.
  • Operate all laundry room equipment.
  • Willingness to cross-train and provide support in related areas of operations.
  • Other duties as assigned.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.


SUPERVISORY RESPONSIBILITIES

*Room Attendant, House person, Laundry Attendant.

  • Task delegation to achieve maximum results.
  • Reinforcement of policies and procedures.
  • Maintain in-depth knowledge of all departmental operations.
  • Monitor, take part or perform all interviews and Staff Performance Evaluations.
  • Perform employee disciplinary actions and corrections including hiring and terminating employees.
  • Attend seminars and assigned classes for increased job knowledge.
  • ADP and employee records information like absentee reports and time off requests.
  • Maintain safety and security in the department including all emergency responses and reports.
  • Plan and organize all departmental functions and recognition programs.
  • Ensure completion of scheduled shift reports and other shift details as required by management.
  • Maintain open lines of communication with other departments and within the department itself.
  • Participation in company and/or external training to further the department is required.

EQUIPMENT TO BE USED

Multi-line phone system, desktop computer, housekeeping portion of property management system software, printer, copier, fax, basic office equipment, and general housekeeping equipment. Washer, dryer, iron/press, linen folder, linen stacker, detergents, bleach, starch, and other general laundry additives, and cleaning supplies.


TYPICAL PHYSICAL DEMANDS

May be required to lift up to 50 lbs. and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.


TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.


WORKING CONDITIONS

Must practice all safety policies, procedures and standards as set by OSHA. Work takes place in an office environment as well as throughout the property complex.


COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.