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Sales Support Representative

3 months ago

Pennsauken, United States DIY Media Group Inc Full time
Job DescriptionJob DescriptionDescription:

Does the idea of helping authors publish their book excite you? DIY Media Group has an immediate opening for a remote, part-time Sales Support Representative with their BookBaby brand. In this role, you’ll learn to become a book printing and distribution subject matter expert. The Sales Support Representative assists our inside sales team in converting a high percentage of leads into customers by answering inbound calls, replying to online chat requests, and responding to customer emails.


Successful candidates are enthusiastic, empathetic, persuasive, tech savvy, quick learners, fast problem solvers, and excellent communicators who help thousands of independent authors around the world realize their publishing dreams. Our fast-growing brands select only the best, promotes from within, and offers competitive compensation.


Schedule

Part-time

Monday – Wednesday, 11AM – 5PM (PT)

Thursday – Friday, 12PM – 5PM (PT)


Location

Although our company is on the East Coast, the ideal candidate for this position should reside near the West Coast (OR, ID, NV, AZ, UT, MT, WY, CO, NM, CA, or WA) to better support our authors in the Pacific and Mountain time zones


Responsibilities/Tasks

  • Answer inbound queue calls
  • Preparing authors to speak with a sales specialist
  • Respond to email and chat
  • Contribute to the conversion of the maximum number of prospects to clients
  • Explain all processes, procedures, and requirements to prospects
  • Follow prescribed sales process
  • Participate in outbound calling campaigns
  • Exhibit excellent customer service skills and attitude at all times
  • Meet productivity requirements for calls, emails, and chats processed per day
  • Work closely with fellow BookBaby team members to refine and make continuous improvements to product lines, services, author facing assets and overall author experience
Requirements:

Pre-requisites

  • 1-2 years in sales or customer service experience
  • Working knowledge of the book publishing or book printing business is a plus, but not required
  • Experience with Microsoft Office Suite

Special Skills

  • Must have good communication, language, and verbal skillsAbility to conduct effective sales transactions via phone, e-mail, and chat
  • Ability to work in a fast-paced high customer contact environment
  • Self-motivated, able to work with minimal supervision
  • Computer literacy
  • Math skills required, will need to make basic math calculations
  • Experience using Adobe Creative Suite a plus
  • Bilingual (Spanish) a plus

Physical Demands

  • Must be able to perform work at a computer and telephone station for 90% of day

Educational Requirements:

High School Diploma and sales or customer service experience