Engagement Coordinator

POSITION: Engagement Coordinator

TITLE OF IMMEDIATE SUPERVISOR: Engagement Director

DEPARTMENT: Resident Engagement

STATUS: Non-Exempt/Hourly

SUMMARY

The Engagement Coordinator is responsible for overseeing multiple engagement programs to meet a variety of physical and cognitive needs with a balance of productive, leisure, self-care, restorative and spiritual activities all while recognizing individuality and well-being of each resident and adhering to the strict standards of Orchard Senior Living's philosophy of care.  

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Must be 21 years of age or older
• Must have prior experience within the senior care industry
• Must successfully clear a background check, TB skin test or x-ray, and health screening
• Current CPR certification
• Must have a valid driver's license
• Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Ensures ability-based opportunities are available to the residents for socialization, personal growth, exercise, community integration, spiritual development, recreation and performance improvement
• Creates Activity Programs containing a balanced mixture of activities addressing cognitive, recreational, and activity of daily living (ADL) needs

o   Cognitive activities include, but are not limited, to arts, crafts, storytelling, poetry readings, writing, music, reading, discussion, reminiscences, and reviews of current events

o   Recreational activities include all socially interactive activities, such as board games and cards, and physical exercises -Pet Therapy is encouraged

o   Self-care ADLs include cleaning, dusting, cooking, gardening, and yard work-Residents must be allowed to perform self-care ADLs as a long as they are able to promote independence and self- worth

• Successfully implements the activity calendar on a daily basis
• Work with residents who choose not to participate in a large group activities to provide at least one small group or one-on-one activity per day
• Review each resident's medical and social history, preferences, and dislikes, in determining appropriate activities for the resident- Activities will be tailored to the residents' unique requirements and skills
• Encourages client and family participation in activities of daily living to increase their independence and self-esteem 
• Trains, mentors and directs staff in facilitating activities
• Plans quarterly in-house events that promote family, joy and socialization 
• Develops a monthly professional newsletter that is distributed to residents and mailed to recipients by the first day of each month
• Directs, supervises and provides training for the community memory care program
• Schedules outside entertainment to come to the community for the residents' enjoyment
• Enrolls and coordinates volunteers to assist residents, offer special programs and provide additional support to the overall activities program
• Completes initial activities questionnaire with new residents and/or families to identify interests, talents, hobbies, spiritual preferences and social needs
• Budgetary responsibilities include reviewing financial and budget transactions, assisting with budget development, and budgetary control in relation to the activities department
• Responsible for interviewing, hiring and training engagement assistants and driver; planning assigning and directing work; apprising performance; rewarding and disciplining employees; addressing complaints, and resolving problems
• Takes a leadership role in decorating and celebrating major holidays, including but not limited to Valentine's Day, Mother's Day, Father's Day, July 4th, Veterans Day, Memorial Day, December Holidays, New Year's and resident birthdays
• Ensures that residents of all religious preferences are enabled to celebrate their specific holidays
• Ensures that activity / multipurpose rooms are neat, inviting and appealing to residents, family members and guests

COMPETENCIES:

• Works with integrity; Upholds organizational values.
• Ability to motivate, encourage residents; knowledge of how to adapt life skills to the cognitive and functional ability of each resident.
• Inspire, motivate and encourage volunteers and fellow team members to engage residents in meaningful, purposeful activities throughout the day and evening.
• Ability to handle multiple priorities.
• Possess written and verbal skills for effective communication.
• Competent in organizational & time management skills.
• Demonstrates good judgment, problem solving and decision-making skills.
• Ability to make responsible choices, decisions and act in a resident's best interest.
• Ability to work independently without direct supervision by following Orchard Senior Living's procedures and guidelines.
• Proficiency in computer skills, Microsoft Office & the ability to learn new applications
• Makes individual contributions to the success of the business and be a key member of an experienced team

ORCHARD EXPECTATIONS:

• Adheres to all Orchard policies and procedures
• Maintains absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
• Displays a positive and professional image and attitude in all relationships with residents, families, peers and in the community - Outlined in detail in the employee handbook
• Maintains positive communication and team collaboration
• Serves as an ambassador for Orchard at all times
• Demonstrates ongoing responsibility for self-education
• Maintains resident and personal safety regarding occupational health and safety
• Attends regularly scheduled department meetings
• Responsible for maintaining all continuing education and training requirements for position
• Attends and participates in onsite training and continuing education as required
• Participates in safety program, as requested
• Cooperates to investigate employee injuries
• Promotes and support safety awareness and implement safety operations
• Encourages staff to make suggestions on safety practices
• Participates in regularly scheduled meetings with, Executive Director, department directors and associates
• Participates in orientation of new employees
• Participates in volunteer orientations, training and education as requested
• Maintains appropriate communication with the Executive Director
• Remains updated and communicates state regulation changes to all associates
• Ensures compliance with all state and federal regulations (i.e. OSHA)
• Participates in the risk management programs
• Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving
• Assists as requested by the Executive Director in a dining room during resident meal times to ensure residents have a positive experience
• Participates in the Manager on Duty (MOD) rotation
• Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents
• Follows Professional Dress Code policies as outlined in the employee handbook for community and department specific standards
• Only when necessary, uses cell phone solely for conducting Orchard business in common areas of the community; otherwise follows Orchard Phone Policy.
• Perform other related duties as assigned

ORCHARD STANDARDS

All employees are expected to uphold the Orchard F-A-M-I-L-Y mission and vision.

Love, Joy, Peace, Patience, Kindness, Gentleness, and Self-Control

These are the fruits of the spirit you can expect from the Orchard F-A-M-I-L-Y values and best practices.

F-A-M-I-L-Y

First Impressions

All are welcomed with an authentic and inviting experience into the beautiful, well organized, and relaxing home we share.

Accountability and Integrity

We value the ability of our team to be reliable, personally responsible, and to honor their commitment to residents, families, leadership and one another. Accountability involves a process of seeing the need, owning the next step, and staying solution focused.

Meaningful Moments

When it comes to creating a life worth living, each person has unique and individual needs. We are dedicated to creating purpose and wellbeing through connection with our team, local affiliates and organizations, and previous community relationships whenever possible.

Information and Communication

We believe knowledge is power and communication is the lifeline to effective collaboration.

Learning and Leading

Curiosity, willingness, and personal action create the professional path to achieving the orchard FAMILY of excellence.

Yes "we can" Attitude

With a can-do character we are committed to creative solution focused problem solving.

ADA Requirements (essential functions)

Physical Requirements

Lifting

More than 25 lbs, routinely

More than 50 lbs, occasionally

Transfer

150 lb. or greater resident weight

Sitting

1 - 3 hours/day

Standing

4 - 5 hour/day

Walking

2 - 4 hours/day

Bend, stoop, squat, and/or twist

Repeatedly throughout day

Climbing stairs

Repeatedly throughout day

Reaching

0.5 hour/day arms shoulder level

Use of telephone

3 - 4 hours/day

Working under pressure

3 4 hours/day

Working rapidly for long periods

2 - 3 hours/day

Use of keyboard/computer, printer, fax, copier

4 5 hours/day

Position requires close work; finger dexterity; adequate hearing and vision (with or without correction).

May occasionally work longer than 8 hours/day.

Cognitive or Mental Requirements

The following cognitive or mental requirements are necessary on a daily basis:

• Critical thinking
• Reading
• Writing
• Mathematics
• Drawing conclusions from written or computer-generated materials
• Analyzing data or report information
• Creating methodologies for accomplishing a goal
• Conducting research
• Implementing recommendations by coordinating persons and/or other resources
• Developing plans, procedures, goals, strategies, or processes
• Clear verbal articulation of the English language

Working Environment

• Indoors
• Possible exposure to communicable diseases
• Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves
• Exposure to medical equipment with the risk of lacerations or punctures

This job description is only a summary and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.  This document is subject to change at any time.