Engagement Specialist
4 weeks ago
Job Location
Athens-Clarke - BH - Athens, GA
Position Type
Full Time
Job Shift
Day
Job Category
Nonprofit - Social Services
Description
Advantage Behavioral Health Systems provides person-centered treatment and recovery support to individuals and families experiencing behavioral health challenges, intellectual/developmental disabilities, and addictive diseases.
Position Summary:
Supports client flow and engagement within and on premises of the Homeless Day Service Center to help support daily operations and HDSC services are provided equitably and efficiently to center patrons. This position will primarily focus on engaging center patrons who utilize HDSC showers, laundry facilities, mailroom, and storage area. Additionally, this position will proactively engage individuals on property for the purpose of determining service need and promoting access to supports providing within the facility.
Key Duties and Responsibilities:
- Provide proactive engagement and service referral to individuals accessing general center services.
- Provide follow up services to non-engaged center patrons for the purpose of promoting access to housing and service supports.
- Assist with the coordination and delivery of Center services including:
- Access to Showers and Laundry Facilities
- Mailroom
- Client storage bins
- Donations
- Volunteer Activities
- Assist with the administration of HDSCs health & safety plan.
- Support Center Manager with the following tasks:
- Administer regularly scheduled emergency
- Monitor safety equipment
- Maintain documentation required for health & safety standards at facility
- Coordinate safety drills with partner agencies in the building
- Manage entry/exit and client flow to and from onsite center services
- Provide some limited case management services to promote linkage to housing support
- In some cases, this position may be needed to provide de-escalation, advocacy, and other service referral duties for center patrons as needed
- Other related duties as assigned
Minimum Qualifications:
- Applicants must hold a GED or High School diploma and be at least 18 years of age.
- Applicants must have at least one year of familiar experience (either lived or working) with individuals experiencing homelessness
- Applicants must demonstrate a level of passion and preference in working with those experiencing homelessness, and also be familiar with the concept of boundaries and professional service ethics.
- Bachelors degree in a related field.
- Certification as a peer with lived experience with SA or MI and/or homelessness
- A commitment and dedication to working with adults with severe and persistent mental illness and a willingness to interact in a supportive manner to individuals seeking services within the Homeless Day Service Center
- Understanding of mental illness and recovery techniques
- General understanding of homelessness and general contributing factors associated with homelessness
- Crisis de-escalation
- Interpersonal skills including communication, listening, and patience
- Computer skillsmust use an electronic health record and to document accurately same day as service
- Time management and organizational skills giving the ability to manage client service and appointment schedules
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands include:
- Speak, hear, and converse over a telephone
- Sit, stand, and walk for long periods of time; reach with arms and hands; climb or balance; stoop, kneel, crouch or crawl.
- Lift 25 pounds or more
- Use hands, fingers, and be able to feel/type on a keyboard
- Close vision, depth perception, and ability to adjust focus.
Work Environment: The work environment characteristic described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure Class: 2 Low risk. May handle specimens, assist with client care or be called in to assist in emergency situations.
The employee generally works indoors in a climate-controlled environment. The noise level in the work environment is usually moderate. Employees must adhere to Blood-borne Pathogen and Safety Standards.
Positions designated as Essential Personnel may be required to report to work or remain at work during emergency operations.
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