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Service Coordinator

4 months ago

Fort Myers, United States DuraServ Corp Full time
Job DescriptionJob Description

Service Coordinator

Overview

The Service Coordinator is responsible for coordinating service solutions that result in the work assignments to the Service Technicians and solutions for our customers. This service support expert efficiently schedules repairs with customers and prepares schedules and/or work orders for the service team. Responsible for a variety of service administration protocols and procedures.


Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  1. Answer phones and email communications. Provides the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
  2. Accurately prepares service quotes. Creates the service call entry in the appropriate system of record. Works closely with Management and service technicians to ensure the quote process is efficient, accurate, and timely.
  1. Efficiently invoices service work and quoted service work accurately and timely. Post vendor invoices for Accounts Payable.
  1. Schedule and dispatch service calls effectively.
  2. Order parts, as needed, for service work. Maintains records related to part orders.
  1. Process customer credit card payments in a timely. Ensures records are secure and filed appropriately.
  1. Review sales and service leads. Coordinate the delegation of leads to the proper person.
  2. Conduct miscellaneous warehouse-related duties, as identified.
  3. May be responsible for other office-related duties, as identified by the Division Vice President and/or Operations Manager.

Knowledge, Skills, and Abilities

  • (K) Knowledge of working with technology and Microsoft Office 365.
  • (K) Knowledge of administration workflows related to work orders and invoicing.
  • (S) Demonstrates excellent communication and customer service skills.
  • (S) Demonstrates strong organizational skills.
  • (A) Ability to interact professionally with internal and external customers.
  • (A) Ability to work in a fast-paced environment

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job: Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development.


Supervisory Responsibilities

  • This position has no supervisory responsibilities.

Work Environment and Physical Demands

  • In office environment
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Travel

  • This job requires no planned business travel. Quarterly visibility in the field is highly encouraged.

Education and Experience

  • High School graduation or equivalent is required. Combined experience in this type of job role of two or more years with education is desirable.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.