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Telephony Program Analyst

2 months ago

Baltimore, United States The Global Excellence Consulting Group Full time
Job DescriptionJob Description

We are looking for Telephony Program Analyst professionals for upcoming long-term projects with the OUC-Office of Unified Communication. This is a full-time, onsite position with our company and the project is with the OUC.

Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.

Deadline to submit your application: August 29th, 2024

Summary:

Candidate must have 6-10 years of experience. Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology.


Duties:

  • 1. Oversee the maintenance and operation of 911 telephony systems, including call routing, recording, and backup systems
  • 2. Manage and support the 911 wireless call routing program, ensuring accurate routing of wireless calls to the appropriate public safety answering points (PSAPs).
  • 3. Manage the 911 location database, ensuring it is up-to-date and accurate to facilitate effective emergency response.
  • 4. Coordinate with communication service providers (CSP) to ensure seamless integration and functionality of telephony systems.
  • 5. Coordinate and facilitate 911 call routing testing for the agency with CSP, including wireless, wireline, VoIP/Wi-Fi, and text.
  • 6. Facilitate and manage the onboarding of new CSPs in the District.
  • 7. Manage the DC-OUC CSP 911 Outage and Escalation process. Conduct an annual audit of 11 24x7 Escalation and Contingency program.
  • 8. As part of managing the CSP program, coordinate and analyze quarterly performance meetings. Lead coordination efforts for CSP migrations to the NGCS (NextGeneration 911 Core Services).
  • 9. Coordinate with telecommunications providers to ensure the integrity and reliability of services.
  • 10. Manage 911 wireless Cell on Wheels (COW) deployment for major events impacting DC GOV.
  • 11. Troubleshoot and resolve technical issues related to telephony systems.
  • 12. Analyze data calls and performance metrics to identify trends, inefficiencies, and areas for improvement in both landline and wireless call routing and location accuracy.
  • 13. Conduct GIS routing validation processes to ensure that geographic data is accurate and that routing algorithms are functioning correctly.
  • 14. Prepare reports and presentations for stakeholders on system performance and recommendations for enhancement.
  • 15. Ensure compliance with federal, state, and local regulations related to emergency telecommunications, including wireless call routing standards set by the Federal Communications Commission (FCC).
  • 16. Stay updated on industry best practices and technological advancements in 911 systems, wireless call routing, and GIS technology.
  • 17. Provide training and support to emergency dispatch personnel on the use of telephony systems.
  • 18. Coordinate projects and act as a point of contact for technical support and issues related to communication service provider management program, telephony systems, wireless call routing, and location accuracy.
  • 19. Work with cross-functional teams to implement new technologies that enhance emergency response capabilities, including improvements to wireless call location accuracy and GIS routing validation processes.
  • 20. Develop and maintain program documentation, including project plans, timelines, and reports.
  • 21. Collaborates with internal and external stakeholders to gather requirements and ensure alignment with program objectives.
  • 22. Monitors and evaluates program performance metrics and provides regular reports to management.



Minimum Education/Certification Requirements:

Bachelor’s degree in telecommunications, IT or related field or equivalent experience


What we bring:

• Health, Dental and Vision Benefits
• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
• Time off: Public Holidays, Vacation Days & Sick Days
• 401K