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Medical Front Desk Receptionist

2 months ago

East Hartford, United States First Choice Health Centers Full time $16 - $18
Job DescriptionJob Description

First Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) with Medical Front Desk Receptionist opportunities in East Hartford CT

The Medical Front Desk Receptionist serves as the primary point of patient contact with First Choice Health Centers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through registration, answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying insurance and collection of patient balances.

Schedule: This is a full time, 40 hour per week. Day Shift position.

Primary Accountabilities and Tasks:

  • Answers all incoming in a timely manner
  • Schedules patients
  • Obtains required information
  • Check messages at beginning of day
  • Check voice mail and return message(s) by end of day.
  • Make same day appointment for pediatricians and sick patients
  • Refer to phone triage list for calls referred to RN/Provider
  • Ensure messages are taken in EMR
  • Sets up appointment with appropriate provider according to policy
  • Accommodate requests for specific providers if circumstances permit
  • Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.

**Bilingual Spanish/English is desired (Not required).

  • Flexibility to travel to other site locations (Vernon, Manchester, East Hartford) as needed.

COVID-19 considerations:
Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice Health Centers is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. First Choice Health Centers is a drug-free work place. We participate in the E-Verify program.

Job offers are contingent upon passing the employee pre-employment physical and drug screening, completion of a satisfactory background check, satisfactory professional reference check as well as other screenings as may be appropriate.



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