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Customer Service

2 months ago

Lake Forest, United States Essential Healthcare Staffing Solutions Full time
Job DescriptionJob DescriptionOverview:The Customer Service role is critical to maintaining high levels of customer satisfaction and loyalty. This position plays a key role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing product or service information. Customer Service representatives serve as a direct point of contact between the organization and its customers, ensuring that their needs are met efficiently and effectively.Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer inquiries and complaints in a timely and professional manner
  • Accurately document customer interactions and transactions
  • Offer product or service information to customers
  • Assist with processing orders, modifications, and returns
  • Identify and escalate priority issues as needed
  • Collaborate with other team members to improve customer support processes
  • Stay updated on product knowledge and company policies
  • Manage and prioritize multiple tasks while maintaining attention to detail
  • Contribute to a positive team environment
  • Meet or exceed customer service performance goals
  • Adhere to all company policies and procedures
Required Qualifications:
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience in problem-solving and conflict resolution
  • Ability to adapt to different personality types
  • Team player with high level of dedication
  • Patience and empathy when dealing with customers
  • Flexibility to work in shifts and adapt to changing schedules
  • Proficiency in Microsoft Office suite
  • Proven ability to achieve targets
  • Strong attention to detail
  • Ability to work under pressure

Knowledge, Skills Qualifications& Excellent verbal and written communication skills& Basic excel skills& Ability to learn remotely via WebEx and work remotely& Ability to communicate clearly and effectively- in a positive manner&