Customer Services Representative
6 days ago
To be a member of the EVEXIAS Health Solutions dream team, being a living demonstration of health and wellness (Spirit, Mind & Body), and having a passion for the industry are a must Strong mental agility will be required in order to keep up with the demands that come with the ongoing rapid growth we continue to experience. As a kingdom-focused company, it is our desire that you have a personal connection with our guiding principles (see attached).
An EVEXIAS healthcare customer service representative (CSR) provides informational and service-related duties to all its partners, on behalf of the organization.
At EVEXIAS we respect and appreciate CSRs and all that they do in service to others
Compensation:$23 - $26 hourly
Responsibilities:Responsibilities include, but are not limited to:
- Receiving and processing requests using ticketing system
- Answering calls
- Responding to questions
- Resolving issues
- Providing education and/or training
- Addressing inquiries, questions, and concerns about products and services
- Directing to appropriate resources for further assistance
- Escalating issues as appropriate
- You may also make calls to partners to assess their service experience or inform them about changes in their services
Soft Skill Requirements
- Personal accountability
- Professionalism
- Adaptability
- Enthusiasm
- Active listening
- Communication (real-time and clear)
- Critical thinking
- Detail oriented
- Teamwork
Education/Experience
- High School Degree
- 5-8 years experience in customer relations
- Sales experience a plus
Language Ability
- Ability to read, analyze, and interpret general business documents
- Clearly communicate verbally and in writing
- Fluent in Spanish, a plus
Reasoning Ability
- Ability to solve practical problems
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form
Physical Demands
- The employee must occasionally lift and/or move up to 50 pounds
- The employee is frequently required to stand, walk, and sit
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Qualifications:- A CSR who has experience working in a medical office
- A CSR who understands the importance of being knowledgeable about the company in which they work
- A CSR who understands why providing excellent customer service is imperative and is the lifeblood of an organization
- A CSR who is proficient with using computer systems and typing, in addition to key Microsoft 365 apps (Teams, SharePoint, Outlook, Word, Excel, and PowerPoint)
OUR VISION:
EVEXIAS is transforming healthcare toward a preventive care model through integrative therapies and advanced technology. We are an emerging leader in the healthcare arena. Our goal is to positively impact the lives of patients and practitioners with advanced specialized treatments and care.
OUR MISSION:
The EVEXIAS team has helped thousands of practitioners across the nation enhance patient care and expand their treatment plans through advanced medical education and training from industry-leading medical practitioners, researchers, and scientists, as well as providing access to leading-edge therapies and technologies that support the prevention of disease and improve quality of life. Every EVEXIAS program is backed by strategic business plans and operational practices exclusively developed for private medical practices to achieve the highest level of patient experience and outcomes for the practices served.
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