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Customer Service Representative

2 months ago

Southlake, Texas, United States European Wax Center Full time

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at European Wax Center. As a Guest Service Associate, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive and memorable experience.

Key Responsibilities:

  • Provide personalized service to guests, answering questions and addressing concerns in a professional and courteous manner.
  • Ensure that all guests are satisfied with their experience, and take steps to resolve any issues that may arise.
  • Work effectively in a fast-paced environment, managing multiple tasks and priorities to meet sales and productivity goals.
  • Develop and maintain a thorough knowledge of our products and services, including waxing techniques and benefits.
  • Collaborate with other team members to achieve sales and customer satisfaction goals.

Requirements:

  • Ability to work weekdays and weekends, including evenings and holidays.
  • Positive, friendly, and upbeat demeanor, with a strong focus on customer service.
  • Professional appearance and attitude at all times.
  • Ability to work in a fun, fast-paced environment and adapt to changing circumstances.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and team members.

Benefits:

  • Discounts on services and retail products.
  • Opportunities for professional growth and development.
  • A fun and supportive work environment.
  • Hourly wage plus performance incentives.
  • Medical, dental, and 401(k) benefits for full-time employees.