Applications Engineer

2 months ago

Brighton, United States Nikon Metrology, Inc. Full time
Job DescriptionJob Description

APPLICATIONS ENGINEER/TRAINER, X-RAY PRODUCTS

JOB PURPOSE:

Nikon Metrology is seeking an experienced Applications Engineer responsible for technical training and application support on computed tomography X-ray equipment.

LOCATION:

NMI Brighton Michigan facility

*50-60% Travel to customer’s facility throughout North and South America

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

KEY AREAS OF RESPONSIBILITY:

Will include, but not limited to the following:

  • Provide high quality in-depth technical training for customers and distributors on the proper use/operation of CT X-ray technology (onsite and in-house).
  • Provide direct and indirect support for customers and internal personnel on the software and best practices to ensure accurate and repeatable results from equipment.
  • Consult with customers on specific applications, understanding the fit and function of the part and provide recommendations / solutions for a measurement strategy.
  • Log/track customer communications & support events in TopDesk.
  • Enter bugs / enhancements into JIRA to ensure proper tracking.
  • Assist with quoting/selling software support contracts, training, and AE consulting.
  • Create and/or update the software training manuals.
  • Benchmark customer applications and/or inspect parts for customers.
  • Prepare customer product requirements review and gap analysis.
  • Ability to coordinate activities within multiple departments to assist the customer.
  • Professionally Represent Nikon at all Times.

ANCILLARY RESPONSIBILITIES:

  • Dealer Support / Training
  • Customer Phone and AE Support
  • Assist in distributing pertinent technical information to Field Service Engineers
  • Training / Demo equipment maintenance and upkeep
  • Trade Show Support
  • Applicable standards and specification alignment and compliance (ISO, ANSI)
  • Recommend design improvements to enhance product performance and ease-of-use
  • All other duties, as needed or required.

QUALIFICATIONS:

ESSENTIAL:

  • BS/BA or equivalent combination of education
  • Degree topics Engineering, NDT, Computing Science, Mathematics, Biology, Physics.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to effectively communicate in a professional manner.
  • Ability to provide technical solutions with a high degree of professionalism.
  • Initiative-taking and well organized.

CERTIFICATES, LICENSE, REGISTRATIONS:

  • Valid driver’s license and ability to be insured.
  • Able to work on ITAR projects.
  • Valid passport and ability to travel outside of the United States.

DESIRABLE:

  • Prior X-RAY CT experience preferred.
  • VG experience preferred.
  • Previous NDT experience preferred.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

  • 50% - 60% overnight travel, domestic and international

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

  • Work as a Team, Act as a Family We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.

PERSONAL DEVELOPMENT

  • We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

AMAZING MEDICAL BENEFITS & PERKS

  • We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as “protected veterans”.

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