![SPS PoolCare](https://media.trabajo.org/img/noimg.jpg)
Operations Manager
1 month ago
The Role
Are you interested in a career that keeps you outdoors and moving around? We may have just the role for you We offer competitive pay with full medical benefits, company vehicle, 401(k), and Paid Time Off.
The Operations Manager will execute, direct, and coordinate the activities of the Pool Maintenance Specialists to ensure efficiency and quality in repair operations.
Requirements:Supervisory Responsibilities:
- Hires and trains Pool Maintenance Specialists.
- Provides on-going training and guidance to pool maintenance department.
- Organizes, directs, and oversees the daily workflow, schedules, and assignments of pools.
- Models and promotes a positive attitude and provides feedback and motivation to encourage a sense of belonging and investment in the maintenance team.
- Provides constructive and timely performance evaluations.
- Documents and manages disciplinary actions and assists Branch Manager with termination of employees in accordance with company policy when needed.
Duties/Responsibilities:
Administrative Duties
- Collaborates with other managers, administrators, and supervisors to coordinate activities in and among departments.
- Develops and implements policies, procedures, goals, and objectives for maintenance operations in collaboration with other managers.
- Ensures compliance with administrative policies and procedures, safety rules, contracts, environmental policies, and government regulations as directed by the company.
- Reviews and analyzes expenditures and other financial information and uses results to develop and implement plans, policies, and budgets in collaboration with other managers to meet company goals.
- Manages department staff and tracks employee satisfaction, productivity, accuracy, customer feedback and attitude and counsel employees as needed to promote advancement and compliance with company policies.
- Schedules and directs department meetings to facilitate proper communication and team building experiences, pass along customer praise and other feedback, communicate current issues or policy changes, provide brief training and networking experiences, and other topics as needed.
- Reviews time stamps reported by all staff under supervision daily and manages overtime requests, time off requests and improper time reporting or usage.
- Manages training of employees required at hiring and ongoing training required by the company related to safety, driving, company policies and administrative duties.
- Manages and directs all maintenance, repair, and replacement of vehicles.
- Manages lead technicians or administrators under supervision in the assistance with the operational duties below, as applicable.
- Performs other administrative duties as required.
Operational Duties:
- Manages warehouse space allocated for the department, monthly inventory counts in the warehouse and maintenance vehicles as required by the company and check in and out of all materials by technicians.
- Manages inventory ordering of chemicals and parts for scheduled jobs, confirmation of best price and vendor for purchasing, and control of inventory until checked out by technician.
- Maintains knowledge of current industry standards relating to swimming pool maintenance and repair.
- Ensures compliance with federal, state, local, and organizational laws, regulations, guidelines, and best practices, including those related to safety and health, as it applies to the department or work performed.
- Directs dispatching and routing activities and tracks transportation vehicles to ensure compliance and efficiency.
- Manages and directs lead technicians or administrative assistance as assigned to the department.
- Handles communication with clients via phone, email, and text to establish new business, respond to further requests for service and to manage customer expectations, satisfaction, and concerns.
- Manages customer assignment to routes, assignment and execution of part replacement or delivery, and assignment of specialty service to ensure compliance with department expectation and pricing guidelines.
- Audits customer feedback, route logs and work order history to ensure that customer difficulties or problems are investigated and resolved.
- Manages rescheduling of work missed due to unforeseen circumstances and covers department work in the field as needed to maintain customer satisfaction.
- Regularly inspects and evaluates maintenance services to ensure quality service is being delivered.
- Identifies and corrects problems and inefficiencies in maintenance service, equipment, or skills.
- Periodically performs a ride along with technicians to evaluate their job and customer service competencies and skills and provide guidance as needed.
- Performs other operational duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong logistical, analytical, and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Associate degree in a related field, or equivalent industry work experience required.
- Strong knowledge of swimming pool repair and maintenance preferred.
- Three years of supervisory experience preferred.
Physical Requirements:
- Prolonged periods of standing and walking.
- Prolonged periods of sitting at a desk working on computers.
- Must be physically able to climb ladders, bend, and crawl in awkward spaces.
- Must be able to lift 50 pounds at times.
Let's elevate the pool care industry, together
SPS PoolCare is the fastest growing pool care and maintenance company in the United States. We are pool care experts working to make pool ownership a joy. We put our customers and our team members at the center of all that we do. We are on a mission to change the pool industry – for the better.
SPS PoolCare is already #1 or #2 in many of our markets, and we envision a bright future ahead. Our success depends on hiring only the very best team members, and on building a cohesive team with a passion for serving our customers.
At SPS PoolCare, we don’t just welcome diversity – we celebrate it SPS PoolCare is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected by applicable state or federal laws.
Please note, SPS PoolCare does not accept agency resumes. Please do not forward resumes to our careers alias or other SPS PoolCare employees. SPS PoolCare is not responsible for any fees related to unsolicited resumes.
-
Operations Manager
6 days ago
Scottsdale, United States Annexus Group Full timeAnnuity Operations Manager - Financial Operations Scottsdale, AnnexusAnnexus is a dynamic and fast-growing financial company in North Scottsdale and we have an immediate Annuities Operations Manager opportunity within our Ops team. This is a non-sales leader in our client services department reporting to the Director of Operations. This position is an...
-
Operations Manager
1 week ago
Scottsdale, Arizona, United States PCRK Group Full timePosition OverviewPCRK Group is committed to fostering the health and well-being of both our clients and team members. We focus on cultivating a supportive and empowering workplace that encourages both personal and professional development. Our dedicated team of professionals strives to provide outstanding service and consistently surpass our clients'...
-
Operations Manager
4 days ago
Scottsdale, Arizona, United States PCRK Group Full timePosition OverviewPCRK Group is committed to fostering the health and well-being of both our clients and team members. We focus on cultivating a supportive and motivating work environment that encourages both personal and professional development. Our dedicated team of professionals strives to provide outstanding service and surpass our clients'...
-
Operations Manager
20 hours ago
Scottsdale, Arizona, United States Marriott International Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and...
-
Operations Manager
4 days ago
Scottsdale, Arizona, United States PCRK Group Full timePosition OverviewPCRK Group is committed to fostering the health and wellness of both our clients and team members. We emphasize the importance of a supportive and motivating work environment that encourages both personal and professional development. Our dedicated team of professionals strives to provide outstanding service and consistently surpass our...
-
Operations Manager
2 weeks ago
Scottsdale, United States Marriott International Full timeAdditional Information Bonus EligibleJob Number 24152788Job Category Rooms & Guest Services OperationsLocation Courtyard Scottsdale Old Town, 3311 North Scottsdale Road, Scottsdale, Arizona, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports the successful execution of all operations in the...
-
Training and Operations Manager
3 months ago
Scottsdale, United States Innovative Promotions Full timeJob DescriptionJob DescriptionInnovative Promotions is looking for a self-driven individual to join our management team to continue facilitating the success we’ve seen within our teams and the consulting services we provide. For our organization to continue witnessing the advancement of our clients, we need the ideal candidate to be developed into a...
-
Operations Manager
13 hours ago
Scottsdale, Arizona, United States Madewell Full timeAbout the RoleAs a key member of the leadership team at Madewell, you will play a vital role in driving business growth and success. Your primary responsibility will be to support the profitable operation of the business, focusing on creating genuine connections with customers, fostering loyalty, and promoting strong community engagement.Key...
-
Operations Manager
15 hours ago
Scottsdale, Arizona, United States Élephante Full timeJob Summary:Élephante is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our service team, you will be responsible for overseeing the dining experience and ensuring it meets the highest standards of quality and excellence.Key Responsibilities:Adhere to all company standards and policies, including appearance...
-
Restaurant Operations Manager
21 hours ago
Scottsdale, Arizona, United States NY Pizza Department Full timeJob Summary:We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at NY Pizza Department. As a key member of our leadership team, you will be responsible for overseeing all aspects of restaurant operations, including staff hiring, training, and scheduling.Key Responsibilities:Manage Restaurant Operations: Oversee the...
-
Healthcare Operations Manager
3 days ago
Scottsdale, Arizona, United States HealthEcareers - Client Full timeJob DescriptionJob Title: Healthcare Operations ManagerJob Summary:We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at HealthEcareers - Client. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our outpatient clinic or health center, ensuring high-quality...
-
Business Operations Manager
5 days ago
Scottsdale, Arizona, United States Bank of America Full timeAbout the Role:We are seeking a highly skilled Business Control Manager to lead our Onboarding Specialist team in ensuring the successful execution of Know Your Customer processes for new onboardings and expansions, as well as new DDA account openings.Key Responsibilities:Provide overall leadership and oversight to the Onboarding Specialist team, ensuring...
-
Restaurant Operations Manager
11 hours ago
Scottsdale, Arizona, United States Taco Bell Full timeAbout the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Taco Bell. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key ResponsibilitiesShift...
-
Retail Operations Manager
23 hours ago
Scottsdale, Arizona, United States Great Wolf Lodge Full timeAbout the RoleAs a Retail Operations Manager at Great Wolf Lodge, you will play a critical role in delivering exceptional guest experiences through effective management of retail and attractions operations. This leadership position requires a strong focus on executing business requirements, supporting a high-performing team, and fostering a culture of...
-
Operations Manager
3 months ago
Scottsdale, United States Riot Hospitality Group Full timeAbout Riot Hospitality GroupHeadquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.Here at RHG, we are passionately focused on transforming restaurant and...
-
Resort Operations Manager
21 hours ago
Scottsdale, Arizona, United States Holidayinnclub Full time**Job Summary**As a Resort Operations Manager at Holiday Inn Club, you will be responsible for overseeing the daily operations of our resort to ensure exceptional guest and owner satisfaction, service, and product quality. This challenging role requires a strong leader who can drive brand and value initiatives, develop a high-performance team, and meet...
-
Store Operations Manager
1 week ago
Scottsdale, Arizona, United States Nekter Juice Bar Full timeStore Operations ManagerJob Overview:The Store Operations Manager at Nekter Juice Bar plays a pivotal role in overseeing the daily functions of the establishment, ensuring an outstanding customer journey, and driving sales performance. This position is crucial for fostering brand integrity and achieving financial success while delivering exceptional service...
-
Operations Manager
5 days ago
Scottsdale, Arizona, United States Riot Hospitality Group Full timeAbout Riot Hospitality GroupWe are a leading hospitality management company dedicated to delivering exceptional experiences for our guests.Our mission is to revolutionize the restaurant and nightlife industry by providing unparalleled customer service and unique experiences.We have a portfolio of successful brands, including Dierks Bentley's Whiskey Row, El...
-
KYC Operations Manager
2 days ago
Scottsdale, Arizona, United States Bank of America Full timePosition OverviewAt Bank of America, our mission is to enhance financial well-being through meaningful connections. We are committed to Responsible Growth, which shapes our operations and our commitment to clients, employees, communities, and shareholders alike.We prioritize creating an inclusive and diverse workplace, recognizing that a variety of...
-
Bakery Operations Manager
20 hours ago
Scottsdale, Arizona, United States Bashas' Full timeJob SummaryWe are seeking a highly skilled and experienced Bakery Operations Manager to join our team at Bashas'.The successful candidate will be responsible for leading a team of bakery staff, ensuring the efficient operation of the bakery department, and providing exceptional customer service.Key ResponsibilitiesDirect and manage the bakery team to achieve...