Operations Manager

6 days ago

Scottsdale, Arizona, United States Marriott International Inc Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.

Key Responsibilities
  • Supporting Operations Team
    • Translate departmental goals into team objectives and ensure that team members understand their roles and responsibilities.
    • Monitor and analyze employee and guest satisfaction results to identify areas for improvement and develop strategies to address them.
    • Lead by example, demonstrating self-confidence, energy, and enthusiasm to motivate and inspire team members.
    • Assist employees in understanding guests' changing needs and expectations and provide guidance on how to exceed them.
  • Supporting Property Operations Function(s)
    • Implement and maintain a second effort and recovery plan to ensure that guest satisfaction is consistently high.
    • Publish guest satisfaction results in a timely manner, including all guest satisfaction forms, comment cards, and guest letters.
    • Take proactive approaches when dealing with employee concerns and provide support and guidance to resolve issues.
    • Communicate and update all goals and results with employees and provide regular feedback and coaching.
  • Managing and Monitoring Activities that Affect the Guest Experience
    • Provide excellent customer service by being readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns and provide solutions to resolve issues.
    • Ensure that all team members meet or exceed all hospitality requirements and provide guidance and support to ensure compliance.
  • Assisting in Managing Profitability
    • Assist in performing required annual Quality audit with the General Manager and Regional Director.
    • Ensure that a viable key control program is in place and maintained.
    • Understand financial statements, sales, and activity reports, and other performance data to make informed decisions.
  • Conducting Human Resources Activities
    • Interview and assist in making hiring decisions to ensure that the team has the right skills and experience.
    • Receive hiring recommendations from team supervisors and provide guidance and support to ensure that new hires are properly trained and oriented.
Requirements
  • Education and Experience
    • High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
    • OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
  • Compensation and Benefits
    • The hourly pay range for this position is $24.04 to $26.44.
    • Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
About Marriott International Inc

At Marriott International Inc, we are passionate about better serving the needs of travelers everywhere. We are committed to providing a guest experience that goes above and beyond, and we are looking for achievers who share our passion and values.

We are an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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