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Front Desk Sales Associate Nights and Weekends

5 months ago

Fargo, United States Massage Envy (NCT Company d.b.a.) Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule

Fun and Challenging Multiple Positions Available Come join our SPA

BENEFITS:

Fun environment
Free Massages
Free Skincare
Monthly Commission Bonus
Closed on Major Holidays

Function:
Offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks.

Schedule:
Evenings & Weekends

Essential Duties:

  • Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concerns to manager.
  • Other duties as assigned by Clinic Management.
Skills and Experience:

  • Customer service and sales experience, preferred.
  • Must work cohesively with others in a fun and fast paced environment.
  • Understands and believes in the healing benefits of massage therapy and bodywork.


Physical Demands:

  • Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.
  • Must be able to use office equipment, including telephones, computers, fax and copier machines.
  • Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.
  • Able to work flexible days and hours.
  • Is regularly at work and on time, as scheduled.

Communications and Personal Interactions:

  • Must be customer service oriented.
  • Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
  • Follows management's policies, procedures and direction.
  • Accepts constructive criticism in a positive manner and uses it as a learning tool.

SALES ASSOCIATE/ WELLNESS ADVISOR:
As a Wellness Advisor Sales Associate, your role will include:
Setting appointments and interviewing prospective guests to obtain information about their wellness needs
Recommend wellness program packages to fit the needs of individual clients and generate sales
Service existing clients and members to make sure their wellness needs are met
Help clients understand the benefits of regular massage, skin care and stretch.
Establish relationships with members and guests to grow and retain a client base.
Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Help maintain clinic cleanliness and organization