Front Desk Associate
1 day ago
At Courtyard Fargo, we are seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities:- Guest Interaction: Greet and welcome guests in a unique and personable way, ensuring a positive first impression.
- Reservations and Registration: Book guest hotel reservations, register guests, and verify personal information and payment details.
- Communication: Answer and route calls, take accurate guest messages, and promote our brand loyalty program.
- Problem-Solving: Anticipate and respond to guests' needs, resolve complaints, and maintain a high level of customer satisfaction.
- Cash Handling: Manage cash drawer contents, process transactions, and maintain accurate records.
- Market and Retail: Process market and retail transactions, maintain inventory levels, and restock as needed.
- Confidentiality: Handle confidential information with integrity, including guest records and sensitive data.
- Education: High School Graduate or GED required.
- Language Skills: Proficiently speak, read, write, and comprehend the English language.
- Computer Skills: Proficient knowledge of MS Office products and brand operating systems.
- Customer Service: Ability to use tact and understanding when dealing with customer service problems.
- Mathematical Aptitude: Possess high school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
- Teamwork: Able to work independently and as part of a team.
- PTO: Accrue PTO immediately.
- Pay Advances: Access 50% of wages prior to payday.
- Discounts: Enjoy discounts on car rentals, travel, entertainment, and hotel stays worldwide.
- Insurance: Health, dental, vision, and life insurance options.
- Retirement: 401(k) with immediate match.
- Time Off: Double time for holidays worked.
- Health Savings Account: Available for eligible employees.
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