Front Desk Associate

1 day ago


Fargo, North Dakota, United States Courtyard Fargo Full time
Job Title: Guest Service Representative

At Courtyard Fargo, we are seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Guest Interaction: Greet and welcome guests in a unique and personable way, ensuring a positive first impression.
  • Reservations and Registration: Book guest hotel reservations, register guests, and verify personal information and payment details.
  • Communication: Answer and route calls, take accurate guest messages, and promote our brand loyalty program.
  • Problem-Solving: Anticipate and respond to guests' needs, resolve complaints, and maintain a high level of customer satisfaction.
  • Cash Handling: Manage cash drawer contents, process transactions, and maintain accurate records.
  • Market and Retail: Process market and retail transactions, maintain inventory levels, and restock as needed.
  • Confidentiality: Handle confidential information with integrity, including guest records and sensitive data.
Qualifications:
  • Education: High School Graduate or GED required.
  • Language Skills: Proficiently speak, read, write, and comprehend the English language.
  • Computer Skills: Proficient knowledge of MS Office products and brand operating systems.
  • Customer Service: Ability to use tact and understanding when dealing with customer service problems.
  • Mathematical Aptitude: Possess high school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
  • Teamwork: Able to work independently and as part of a team.
Benefits:
  • PTO: Accrue PTO immediately.
  • Pay Advances: Access 50% of wages prior to payday.
  • Discounts: Enjoy discounts on car rentals, travel, entertainment, and hotel stays worldwide.
  • Insurance: Health, dental, vision, and life insurance options.
  • Retirement: 401(k) with immediate match.
  • Time Off: Double time for holidays worked.
  • Health Savings Account: Available for eligible employees.

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