Front Desk Ambassador

4 weeks ago


Fargo, North Dakota, United States Courtyard Fargo Full time
Job Summary

Courtyard Fargo is seeking a skilled Front Desk Ambassador to provide exceptional guest service and ensure a seamless stay for our valued guests. As a key member of our front desk team, you will be responsible for managing guest interactions, resolving issues, and promoting our brand loyalty program.

Key Responsibilities
  • Deliver personalized guest service, ensuring every interaction is warm, welcoming, and memorable.
  • Manage guest reservations, registrations, and check-ins, verifying accuracy and ensuring seamless transitions.
  • Anticipate and respond to guest needs, providing timely and efficient solutions to ensure a positive experience.
  • Assist in resolving guest complaints, escalating issues to management as needed.
  • Process transactions, maintain accurate records, and manage cash drawer contents.
  • Provide guests with information on hotel facilities, local attractions, and services, promoting our brand and amenities.
Requirements
  • High School Graduate or equivalent required.
  • Proficient in front desk operations, guest services, and hotel procedures.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficient in MS Office products and brand operating systems.
  • Able to maintain confidentiality and handle sensitive information with discretion.
Benefits
  • Competitive salary and benefits package.
  • PTO with immediate accrual.
  • Access to 50% of wages prior to payday.
  • Discount program for car rentals, travel, and entertainment.
  • Hotel discounts worldwide.
  • Health, dental, and vision insurance.
  • Basic life and AD&D insurance.
  • Voluntary options for critical illness, accident, and hospital indemnity.
  • Employer-sponsored long-term disability coverage.
  • 401(k) with immediate match.
  • Double time for holidays worked.
  • Health savings account.
  • Employee assistance program (EAP).
  • Dependent care FSA.

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