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Customer Service Representative

4 months ago

Fremont, United States Envases Ohio Full time
Job DescriptionJob DescriptionDescription:

Envases Ohio, a pioneering force in packaging solutions, invites qualified candidates to join our esteemed team as a Customer Service Representative. We are seeking an individual with exceptional communication skills and a dedication to delivering unparalleled customer experiences.


Key Responsibilities:

· Primary Point of Contact: Serve as the initial touchpoint for customers, handling inquiries, processing orders, and ensuring an exemplary level of support.

· Order Management Expert: Oversee the entire order lifecycle, from entry to shipment, ensuring precision and efficiency in execution.

· Resolution Specialist: Address customer concerns and inquiries promptly, applying critical thinking and effective problem-solving skills to uphold Envases Ohio's commitment to customer satisfaction.

· Effective Communication: Utilize clear and professional communication channels, including phone, email, online chat, and in-person interactions, to assist customers seamlessly.

· Collaborative Team Player: Work closely with internal teams to relay order changes, confirmations, and cancellations, fostering cohesion and efficiency.

Requirements:
  • Superior Communication Skills
  • Problem-Solving Acumen
  • Customer-Centric Mindset
  • Detail-Oriented


Perks of the Role:

  • Professional Development
  • Competitive Compensation
  • Inclusive Work Environment
  • 11 Paid Holidays
  • 401K
  • Medical/Dental Benefits