Inside Sales/Delivery
7 days ago
Customer Service/Inside Sales/Delivery Representative
Are you looking for a rewarding career in the decorative hardware industry? Do you have a passion for providing excellent customer service and building long-term relationships with clients? If so, we have an exciting opportunity for you
We are a leading decorative hardware company that offers a wide range of products and services to homeowners, contractors, designers, and architects. We are looking for a Customer Service/Inside Sales Representative to join our team and help us grow our business.
Responsibilities
As a Customer Service/Inside Sales Representative, you will:
- Handle inbound and outbound calls and emails from existing and potential customers
- Understand customer needs and requirements and provide solutions that meet their expectations
- Process orders, quotes, invoices, and returns in a timely and accurate manner
- Follow up with customers to ensure satisfaction and loyalty
- Generate new sales opportunities through upselling and cross-selling techniques
- Maintain and update customer records in our CRM system
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Deliver orders, as needed, to job sites.
Requirements
To be successful in this role, you will need:
- A minimum of 5 years of experience in customer service and/or inside sales, preferably in the decorative hardware industry
- A high school diploma or equivalent; a bachelor’s degree is a plus
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and CRM software
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Ability to multitask, prioritize, and manage time effectively
- A positive attitude and a customer-oriented mindset
- The ability to lift 50 pounds
- Reliable transportation
Benefits
We offer a competitive salary of $38K plus benefits, including:
- 401K plan with company match
- Health, dental, and vision insurance
- Paid holidays and vacation time
- Employee discounts on our products and services
- A friendly and supportive work environment
- Mileage reimbursement
If you are interested in this position, please send your resume and cover letter to wdavis@davissalesco.com . We look forward to hearing from you
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