Customer Service Representative
1 month ago
We are a well-established family-owned business in Tarzana for more than 20 years. We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you
$18 - $22 hourly
Responsibilities:- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Maintain customer accounts and update with new account information as needed
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Previous work in a customer-facing position
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school graduate, G.E.D. recipient, or equivalent
- Must be located in San Fernando, CA
- Must be available to work the morning shift: 7 am-2 pm or 3 pm
- Saturday availability
- Ability to make small clothing repairs such as sewing
Tarzana Cleaners has earned the reputation as the "Master" of dry cleaning because of our expertise and knowledge in the business. We are a family-owned business with experience of more than 20 years. Tarzana Cleaners has continued its outstanding customer service which features personal attention, including pick-up and delivery service to your home or office. Because we are a family-owned business, our customers get the attention that they deserve with the utmost professionalism. Our success was built on listening to the customer needs and exceeding their expectations."
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