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Customer Service Representative
3 months ago
We are a well-established family-owned business in Tarzana for more than 20 years. We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you
Responsibilities
•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
•Maintain customer accounts and update with new account information as needed
•Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
•Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Qualifications
•Must be located in San Fernando, CA
•Must be available to work the morning shift: 7 am-2 pm or 3 pm
•Saturday availability
•Ability to make small clothing repairs such as sewing
•Previous work in a customer-facing position
•Must possess exemplary interpersonal skills, communication skills, and active listening skills
•High school graduate, G.E.D. recipient, or equivalent
