Sales Coordinator

2 weeks ago

Raleigh, United States TBC Hotels Full time
Job DescriptionJob DescriptionDescription:

Located on Hillsborough Street, across adjacent to the iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for. From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. The 135-room hotel is minutes from Downtown Raleigh, Raleigh-Durham International Airport, and District Village.


The Aloft Raleigh is currently seeking a Sales Coordinator. The Sales Coordinator plays a crucial role in generating revenue for the hotel by assisting the sales team in various administrative and operational tasks. Below is how the Sales Coordinator will assist the Sales Team:


· Answer incoming calls, qualify, and distribute inquiries in a friendly and professional manner.

· Provide support to sales team by researching and refining potential leads, circulating electronic marketing, and participating in sales blitzes as needed.

· Assist with sales efforts by soliciting new business.

· Provide administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information using various sales tools and systems.

· Assist with social media/digital marketing and events.

· Ensure guest’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.

· Interact positively with customers promoting hotel facilities and services.

· Assist in problem solving to exceed guest’s expectations and ensure success of the department and overall hotel operations.

· Establish strong understanding of customer and market dynamics and requirements.

· Demonstrate proven ability for self-leadership and work well within a team.

· Effectively communicate with guests and other talent members.

· Maintain a clean and safe work area.

· Engage in community and local business organizations.

· Assist when needed in the servicing of meetings/events.

· Provide assistance at the front desk as needed.

Requirements:
  • Previous experience in sales, customer service, or hospitality industry is advantageous.
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent organizational abilities and attention to detail.
  • Proficiency in Microsoft Office suite and CRM software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as required.

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