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Regional Service and Operations Manager

2 months ago

Twin Falls, United States Pro Rentals and Sales Full time
Job DescriptionJob Description

REIC is seeking a Regional Service Manager to oversee our ten locations. This position can be based out of our Boise, Twin Falls, Idaho Falls, or Hyde Park, UT locations.

The primary responsibilities of the position consist of, but are not limited to:

  • Oversee the operation of the service departments.
  • Train, lead, and monitor service expectations.
  • Oversee and optimize dispatch of field technicians and efficiently manage logistics.
  • P&L of the service departments. Ensure shops are focusing on rent ready equipment and prioritizing accordingly.
  • Monitor costs and efficiencies.
  • Oversee and approve large or major repairs within the region.
  • Foster a positive customer and employee relations atmosphere.
  • Review & analyze department data to meet sales and profit goals.
  • Ensure staff are adhering to company policy and procedure while monitoring all work in progress.
  • Oversee customer communications regarding equipment repairs as needed.
  • Process and review work orders, invoicing, and customer quotes
  • Analyze and manage service metrics, i.e. annual inspections, preventative maintenance, down equipment, etc.
  • Purchase order acquisition and coordination
  • Ensure fleet is maintained and repaired to expectations.
  • Be safety oriented and hold staff to same expectations.
  • Willing to manage staff including hiring and firing.
  • Run service meetings with store managers.
  • Vendor negotiations
  • Travel (60% +) to locations to assist in general operations and service management.
  • Performs other duties as assigned.

Operational Responsibilities:

  • Assist regional VP in daily operation.
    • Assist in managing fleet distribution and movement within the region to maximize profitability.
    • Fill in and assist in managing locations when necessary due to staffing.
    • Perform store audits.
    • Inspect locations during visits and assist in managing, i.e. overall efficient operation, fleet condition, rent readiness, safety, etc.
    • Perform interviews and assist in hiring Branch Managers within the region.
    • Assist in managing personnel
      • Training and performance management
      • New hire training
      • Wynne training
      • Recruiting
      • Terming
      • Assist in managing branch productivity.
      • Perform customer credits.
      • Be willing and able to assist in other operational aspects as needed.

Skills and Qualifications:

  • A minimum of 3 years of previous service management experience is preferred.
  • Good mechanical aptitude
  • Strong leadership skills are a must.
  • Excellent written and verbal communication skills
  • Time management skills
  • Good customer relations and people skills
  • Ability to successfully manage others.
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to navigate and operate general computer applications such as word, excel, and power point.

Physical Demands/Work Environment:

Physical/Sensory Functions: Regularly will talk/hear; frequently will stand, sit, use hands, reach with hands and arms; occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell

  • Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds.
  • Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)
  • Must be willing to travel 60% of the time or more. Covering states including Idaho, Oregon, Utah, and Wyoming
  • Be willing to assist location in general mechanical repairs.

This position is classified as exempt.


REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.



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