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Branch Manager II

3 months ago

Omaha, United States Security National Bank Full time
Job DescriptionJob Description

As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team. As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations: Uptown and Tollway. Learn more about our story at www.SNBconnect.com/About-Us or visit us on LinkedIn and Facebook.


**REQUIRED WORK SCHEDULE: Monday - Friday from 8:30am - 5:30pm and every other Saturday morning.**


JOB SUMMARY

This position is responsible for multiple branches and is accountable for progressively developing and implementing strategies in the following areas: personnel development, customer service, deposit and loan portfolio growth, fee income contribution, compliance, security, operations and audit, expense control, and maintenance. In addition, the individual is responsible to assess performance and actions taken in the above areas and make necessary changes in pursuit of key performance indicator achievement. Required to evaluate individual staff member performance and contribution, provide performance coaching and be a resource to assist staff.

ESSENTIAL FUNCTIONS

Branch Performance & Sales (60%)

  • Develops business plan and implements actions in pursuit of key performance objectives, ensures ongoing assessment, provides coaching and feedback to staff on performance.
  • Actively displays adaption/flexibility to provide sales success.
  • Maintains existing portfolio of customers through Profiling and follow up.
  • Supports marketing promotions and follow-up through branch and customer awareness.
  • Provides encouragement and reinforcement of Sales skills through sales training, development and coaching.
  • Properly tracks and monitors all branch sales statistics and communicates those to staff and Regional Managers.
  • Understands underwriting and product guidelines for consumer credit.
  • Understands lending regulations.
  • Resolves exceptions by deadline.
  • Conducts regular sales (stakeholders) meetings that keep staff informed and offers opportunities for discussion and mutual group growth.
  • Collection activity:
    1. Manages NSF and delinquent credit extensions.
    2. Initiates contact with the client to determine actions to resolve and follow-up to ensure resolution.
    3. Minimizes delinquencies/charge-offs by aggressive pursuit.
    4. Reviews PB collection efforts and provides training and coaching.
  • Community involvement and market development:
    1. Conducts required number of monthly business sales calls and regularly reports results to Regional Managers.
    2. Actively involved in local community activities and organizations.
    3. Forms relationships and partnerships with businesses to enhance SNB image and contributes towards long-term growth and branch success.
    4. Initiates branch tactics towards sales growth and new customer acquisition and retention.
    5. Identifies competition in immediate vicinity and develops strategies to increase local market share.
    6. Initiates communication to Regional Managers of new threats/opportunities in their market and researches and recommends appropriate strategies.

Customer Service (20%)

  • Regularly demonstrates and models appropriate and professional customer service.
  • Consistently provides the highest level of personalized service by following the “MOMENTS OF TRUTH” Model.
  • Provides reinforcement and monitoring of all staff service expectation through observation, communication and accountability.
  • Actively participates and holds others accountable to provide service to customer phone inquiries through the ACD lines.
  • Initiates efforts to increase service perception through employee motivation.
  • Recommends policy and procedure changes to enhance customer satisfaction.
  • Resolves high level inquiries as well as difficult customer issues.
  • Assists with the introduction and implementation of new products/services.
  • Ensures consistent customer retention and frontline service.

Branch Operations (10%)

  • Actively participates in meeting and assists with projects/assignments.
  • Selects appropriate staff replacements when necessary.
  • Ensures required branch reports are submitted within the timelines.
  • Ensures Branch compliance testing is completed & on time.
  • Manages Branch exception deadlines.
  • Ensures appropriate scheduling and staffing.
  • Manages/monitors branch cash assets and other branch teller-related tracking.
  • Monitors branch security and property, while maintaining and monitoring all branch internal controls.
  • Manages branch facility and surrounding grounds to ensure the location is clean, organized and without damage.
  • Analyzes specific branch needs and submits recommendations for appropriate branch requests.
  • Regularly communicates branch status and updates the Regional Manager.
  • Appropriately delegates.

Leadership (10%)

  • Manages employees within department including but not limited to sourcing, hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.

KNOWLEDGE, SKILLS AND ABILITIES

  • Be able to demonstrate previous credit or lending skills.
  • Be able to demonstrate a medium level of expertise using Microsoft Outlook, Word and Excel
  • Be able to demonstrate strong interpersonal skills and outgoing personality
  • Be able to demonstrate a strong background in sales
  • Be able to demonstrate strong verbal communication skills required
  • Be able to demonstrate basic math skills and ability to interpret financial information.
  • Ability to maintain predictable and reliable attendance

EDUCATION*

  • Bachelor’s degree with emphasis in banking, finance, accounting, or business or equivalent experience.
  • Notary Public in State of Nebraska preferred.
  • Credit Producers Insurance License preferred.

EXPERIENCE*

  • A minimum of 2 years of customer contact & service experience in financial institution preferred.
  • Previous management experience required.

*Equivalent education and experience will be considered

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.