Practice Manager

Do you crave a fast-paced, mission-driven environment where your leadership directly impacts clients’ lives? Are you passionate about building high-performing teams that deliver exceptional behavioral healthcare?

Our outpatient practice, with convenient locations in Biddeford and Portland, Maine, seeks a motivated Practice Manager to join our growing team. This is a new position to support our growth. This your chance to leverage your strategic thinking and talent management skills in a dynamic behavioral healthcare setting. Are you ready to make a positive impact?

• Oversee day-to-day operations: This is an onsite position, primarily located in Portland, but some travel to Biddeford may be necessary. Be the strategic and tactical architect of smooth workflows across multiple non-clinical departments. Streamline processes and implement new systems as needed.
• Empower and support your team : Foster a collaborative and supportive environment where your team can reach their full potential. You'll be there to guide them, and will also be ready to jump in and help when needed.
• Lead with vision: Contribute to the practice's growth trajectory while upholding our commitment to exceptional client care and contributing to a positive workplace culture.
• Collaborate for success: Work with internal staff and external consultants (HR, Finance, Marketing, IT) to leverage best practices and optimize performance.
• Embrace continuous improvement: Identify areas for improvement in existing systems and collaborate with consultants to enhance efficiency and effectiveness.

• Work Environment: You'll primarily work on-site at our Portland office. The role requires a schedule with standard business hours along with some flexibility when needed.
• Team Leadership: You'll oversee a small team of staff who manage the business end of our agency and some interactions with clients.
• Collaboration is Key: You will work directly under the CEO and collaborate with the Clinical Director. As a small business we leverage the expertise of several consultants. You will collaborate with our HR, Finance, Marketing and IT consultants to ensure we utilize best practices in each department with the goals of quality, efficiency and optimization.
• Technical Proficiency: While we partner with external consultants for system development, a solid understanding of various technologies and business operations is crucial. You'll ensure existing systems run smoothly, identify areas for improvement, and collaborate effectively with consultants to optimize performance, monitor effectiveness, and ensure alignment with agency goals.
• Operational Expertise: You'll be the architect of smooth day-to-day operations. Change management, communication, and program management are critical pieces of this role. This includes streamlining processes, implementing new technologies when necessary, and overseeing seamless workflow across all departments. Our leadership philosophy emphasizes teamwork. Our leaders should be comfortable with helping achieve department tasks in any department that they oversee.

• Shaping Our Future: Your strategic vision and leadership will be instrumental in guiding the agency's growth trajectory while upholding our mission to deliver exceptional patient care.
• Driven for Best Practices: You'll collaborate with external consultants specializing in finance, HR, and marketing to ensure compliance with regulations and maximize best practices within the agency.
• Fostering a Positive Work Environment: We believe in a healthy work-life balance. You'll be responsible for creating a culture of encouragement and appreciation, celebrating team achievements, and fostering professional development opportunities for your staff. By fostering a culture of growth and accountability you'll empower your team to reach their full potential, ultimately contributing to the success of the agency.

We offer:

• Competitive salary and benefits package: Including FREE health insurance and opportunities for professional development.
• Supportive work environment: We believe in a healthy work-life balance and teamwork.
• Meaningful impact: Be a part of a team that makes a positive difference in the lives of others.

Core Competencies:

• Leadership: Demonstrates visible and approachable leadership, inspiring and motivating teams towards excellence by providing clear direction and actively promoting a positive workplace culture. This competency encompasses goal setting, effective task delegation, and empowering employees to reach their full potential while being readily available to support and guide the team. Maintains a leadership stance that garners respect from peers, constructively aligns diverse viewpoints, values a broad range of perspectives, and adeptly transforms strategic visions into tangible outcomes. Emphasizes the importance of being accessible and present, ensuring a supportive environment that fosters open communication and collaboration.
• Client-Centric Focus: A pivotal aspect of this role is a steadfast commitment to exceptional client service, ensuring that patients receive the highest quality care. The candidate will actively engage in evaluating and enhancing the patient’s experience, implementing strategies to meet and exceed client expectations, and fostering a culture of excellence and compassion across all interactions.
• Strategic Planning: In conjunction with the CEO and leadership team, develops and executes strategic plans aligned with the organization's goals to drive growth. Analyzes market trends, identifies opportunities, and makes decisions to maintain competitiveness.
• Problem-Solving: Efficiently identifies and resolves challenges through critical thinking and creative solution development, adapting to complex and dynamic business environments.
• Decision-Making: Makes informed, timely decisions by evaluating data, risks, and outcomes, and acting decisively. Demonstrated ability to exercise independent judgment, decision-making, and problemsolving expertise.
• Financial Oversight and Collaboration: Proficient in monitoring the financial aspects of the agency with a strong emphasis on cost control strategies and contributing to profitability. This role involves supporting staff responsible for accounts receivable, healthcare payment systems, and insurance claim processing. Knowledge of healthcare billing, coding, and reimbursement processes is critical. Experience in coordinating and facilitating audits and compliance checks with external licensors or auditors in a healthcare setting is highly valued, ensuring the practice adheres to regulatory standards and financial best practices while fostering a collaborative approach to financial management and oversight.
• Operations Management: Ensures operational efficiency across all departments, improving processes, and maintaining high-quality standards. This includes project management, staff training, and upholding a secure work environment. Continuously evaluates client and staff satisfaction, implementing quality improvement initiatives as needed. Knowledge of medical practice procedures.
• Communication: Exhibits exceptional verbal and written communication skills, facilitating clear information exchange, relationship building, and collaborative efforts. Ability to effectively interact with patients, clinical, administration, operational staff and the public.
• Team Management: Leads and nurtures teams, encouraging collaboration, resolving conflicts, and setting clear goals to optimize staff performance.
• Change Management: Expertly guides the organization through change, prioritizing smooth and effective transitions with a keen focus on employee wellness and readiness. This competency involves identifying potential resistance early and implementing strategies to foster adaptability and resilience within the team. Emphasizes a balanced approach to change, ensuring that the pace and nature of organizational shifts consider the well-being and concerns of employees, promoting a supportive environment that values open dialogue and feedback. This careful management of change underscores the commitment to maintaining a healthy workplace culture that navigates transformations thoughtfully and inclusively.
• Analytical Skills: Uses data analysis to guide decision-making and improve business performance, employing tools and techniques for insightful recommendations.
• Ethical and Professional Conduct: Maintains high ethical standards and professionalism in all business dealings, demonstrating integrity, transparency, and respect for all stakeholders. Ability to maintain a professional manner even under stressful situations.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred)
• Minimum 2 years of experience in a leadership role within a healthcare setting
• Strong understanding of business operations and administrative functions
• Proficiency in technology and various healthcare administrative systems
• Excellent communication, collaboration, and problem-solving skills
• Passion for behavioral healthcare and a commitment to quality care.