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Service Technician
3 months ago
Lumibird Photonics USA Inc. is an Equal Opportunity Employer
We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.
JOB SUMMARY:
The Service Technician role is a customer support role focused on providing technical support our medical customers throughout the United States. This position works in partnership with customer service to assist customers over the phone with service-related issues with the goal of keeping them operational in their ophthalmic practices.
SUPERVISORY RESPONSIBILITIES:
·This position has no supervisory responsibilities.
DUTIES/RESPONSIBILITIES:
·Determine customer needs and provide customers with timely and accurate technical information in a positive and professional manner.
·Perform local area installations and quality inspections on new system sales, components, and/or accessories for conformance to specifications.
·Perform preventative and corrective maintenance.
·Analyze and repair mechanical, electrical, and software failures.
·Disassemble malfunctioning devices, troubleshoot, and use standard testing procedures to identify issues and determine solutions.
·Reassembly of devices or equipment and testing for conformance to specifications.
·Replacement or repair of defective parts and/or components.
·Conduct periodic inspections and test of devices to adjust calibrations and ensure proper functioning within specified standards.
·Perform equipment upgrades.
·Provide in-service training to customers.
·Complete standard equipment documentation and reports to include service reports, installation records, etc. to ensure timely reporting of field activities.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent time management and ability to prioritize with direction from supervisor.
- Excellent technical knowledge and problem-solving skills.
- Ability to follow all quality standards and protocol.
- Ability to execute specific developmental tasks with supervision and assistance.
- Ability to comply with training requirements and procedures.
- Ability to support quality audits when required
- Ability to comply with quality system elements and administrative guidelines in a timely manner.
- Ability to operate testing equipment including oscilloscopes, multimeters, energy meters, etc.
- Knowledge of maintenance plans and ability to make recommendations to customers.
- Ability to read and interpret mechanical, optical, and electrical specifications using drawings and manuals.
EDUCATION AND EXPERIENCE:
- Associate degree in a technical discipline or transcripts demonstrating core competence in a technical field required. In lieu of meeting educational requirements, four years of relevant work experience is required.
- In addition to an Associate degree, one to two years of relevant work experience is required.
- Experience with CRM and OEM software.
- Experience with electronics troubleshooting and repair strongly preferred.
- Laser and optical background preferred.
PHYSICAL REQUIREMENTS:
- Position requires that the person have good close–up vision (color vision, depth perception and ability to focus), mental concentration and dexterity to be able to handle and identify small components.
- Ability to use fingers and hands to manipulate small parts.
- Must be capable of working in front of a computer for long periods of time.
- Must be able to move frequently, walk, stoop, bend, squat, and kneel.
- Must be able to lift tool cases and assorted service-related tools weighing 25 to 50 pounds.
- Must be able to lift ultrasound and laser systems and system accessories weighing up to 65 pounds.
- Must be able to travel (20%) to customer sites, offsite meetings, company-related functions, etc., on short notice. May include international travel at times.
- Must be able to work under stress/pressure to meet deadlines and customer objectives.
ELECTRONIC SIGNATURE:
By using this electronic application, you agree to use an electronic signature in lieu of a paper-based signature. You understand that electronic signatures are just like signing any document and that it is legally binding in the United States and in other countries. You consent and agree that the use of a key pad, mouse or other device to select an item, button, icon or similar act/action while using any electronic service offered; or in accessing or making any transactions regarding any agreement, acknowledgement, consent, terms, disclosures or conditions constitutes your signature, acceptance and agreement as if it were actually signed by you in writing.
