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Operations Supervisor

2 months ago

New York, United States The New York Public Library Full time
Job DescriptionJob DescriptionDescriptionOverview
The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.
The Facilities department is tasked with keeping all NYPL locations safe, clean, comfortable and welcoming for our patrons and staff.  The Operations Supervisor provides direction to a team of 10 - 14 custodians and coordinates the day to day cleaning operations of the Library buildings in an assigned network. This includes organizing, distributing and verifying the work of the custodial/porter staff and participating in their training. They also perform custodial duties, if necessary.
We are looking for someone we can count on to:
Own:
  • All aspects of cleaning operations in a neighborhood library network. 
  • Supervision of the performance of assigned Facilities staff
  • Completion of building audits to ensure compliance with accepted Library standards
  • Staff scheduling; assign and inspect work to assure the highest quality results
Grow:
  • Staff skills and knowledge in cleaning methods and techniques, and on the use of chemicals and machinery
Learn:
  • How the Facilities Department interacts with other divisions and departments
  • How to improve critical work functions and efficiencies in operations
Improve:
  • The ability of NYPL to provide Library Patrons and Staff with a safe and welcoming environment
Some expectations for this role are that within:
1 month, this person will:
  • Understand how the library is organized and physically laid out
  • Understand the specific goals and role of the Facilities Operations team in relation to other departments
  • Know their departmental contacts
  • Perform daily building inspections
3 months, this person will:
  • Provide direction, motivation and set an example through open communication and modeling best practices.  Demonstrate ability to motivate others to meet a common goal; and, recognize and effectively leverages employees’ skills and abilities.
  • Provide meaningful and appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and teams. Address performance problems in an appropriate and timely manner. 
6 months and beyond, this person will:
  • Train custodial staff on proper techniques and procedures for Cleaning Operations
  • Perform inspections and assessments independently
  • Meet the expectations of internal and external customers. Listen and respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respect all internal and external customers.
  • Support a positive team environment in which members participate, respect and cooperate with each other to receive desired results.
  • Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work.

Responsibilities
  • Supervises the performance of custodial/porter staff and conducts building audits to ensure compliance with accepted Library standards.
  • Schedules staff, assigns and inspects work to assure the highest quality results
  • Organizes snow removal, grounds maintenance and site specific tasks, oversees special assignments and determines crew sizes, and ensures projects are competed in a timely manner
  • Tracks inventory levels at assigned buildings and replenishes supplies as needed
  • Oversees implementation of schedules for daily and periodic services and resolves scheduling problems
  • Maintains ongoing communication with Library managers and staff to determine needs
  • Must be available to respond to emergencies after hours.  Emergency response to weather events and systems failures; organize snow removal, grounds maintenance and site specific tasks

Required Education, Experience & SkillsRequired Education & Certifications
  • HS Diploma or equivalent, and a strong background in building cleaning or equivalent combination education and experience
  • Valid driver’s license and a clear driving record
Required Experience
  • 3 plus years of successfully demonstrated supervisory experience
Required Skills
  • Demonstrated knowledge of industry standard cleaning methods and procedures, materials safety handling, and experience ordering and maintaining supplies and equipment
  • Successful demonstrated ability to perform manual work consisting of cleaning, heavy lifting, and working from high ladders and scaffolds
  • Must be able to communicate with staff, management at all levels and outside vendors/ contractors
  • Good interpersonal skills, oral and written communication skills including demonstrating the ability to work well with Library staff at all levels
  • Must be able to work flexible schedules and perform operational duties in an emergency
  • Must pass physical examination



Preferred Qualifications
  • Some college education
  • Knowledge of mixing chemicals to prepare cleaning solutions, according to specifications.
  • Knowledge of using commercial cleaning equipment


More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems 
  • Be Curious in all aspects of your work
  • Be Welcoming and Inclusive
Work Environment
  • Monday - Friday 6:00am - 2:30pm
  • Evenings and weekends as necessary
Physical Duties
  • Lifting requirements - YES, Ability to lift up to 50lbs
  • Moderate physical effort is required
  • Travel requirements - Local NYC
  • Valid driver’s license and a clear driving record
Pre-Placement Physical Required?
Yes/No

Union/Non Union
Non-Union

FLSA Status
Non-Exempt

Schedule
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).