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Member Services Desk Manager
5 months ago
We offer outstanding benefits
- Offer competitive wages
- Outstanding medical insurance, life and long-term disability insurance
- Paid Time off
- Free membership to our state of the art Fitness Centers
- Hiring Staff of ALL Religious Backgrounds and Genders
About Us The St. Louis Jewish Community Center (the J) has been providing excellent health and cultural experiences for the entire community for over 140 years. We are hiring for a Member Services Desk Manager to join our team. This is a full-time, hourly position.
Position Summary:
Maintain a high standard of customer service for the J’s customer service desks, delivering beyond our members’ expectations while creating a friendly and welcoming environment. Contribute to member retention as well as new membership sales.
Responsibilities:
- Hire, train, supervise, and schedule Member Service Coordinators for all J customer service desks.
- Schedule staff across the customer service desks, responsible for maintaining staff coverage, absences and vacation requests.
- Prepare payroll, according to Accounting Department guidelines, for Member Service Coordinator team. Payroll should be submitted on time, accurately, and with appropriate approvals.
- Together with Member Services Manager, have overall responsibility for processes and procedures around member check in and inquiries. Ensure all staff are trained and consistently following process and procedure. Update or create processes and procedures as necessary.
- Conduct monthly training on products, services, processes and procedures for all membership coordinators, massage team members and fitness team members as required.
- Develop and perform staff education around communications within department and the agency.
- Prepare and maintain cohesive merchandizing at each customer desk with monthly changes. Select, order, and maintain inventory of products.
- Work closely with Member Services on existing member accounts to update account information, billing information, status, etc.
- During assigned shifts and when needed, Present membership information to prospective members, give tours, manage assigned leads, and sell memberships.
- Ensure the member reservation and appointment scheduling process goes smoothly. Step in to trouble shoot if problems arise.
- Respond to members’ comments and suggestions, acting as a first line of communication.
- Be knowledgeable about and educate members and staff on programs and activities offered by the J. Promote programs, services, and activities.
- During busy or short staffed periods, be able to smoothly step in to your team’s role and efficiently check in members, respond to their requests, book appointments and reservations, and process purchases of retail goods and club services.
- Other duties as assigned by supervisor
Qualifications:
- High School Diploma or GED is required.
- College degree in related field is preferred.
- Prior experience in customer service or retail sales is required.
- Prior supervisory experience is preferred.
- Must have strong written and verbal communications skills along with the ability to maintain a customer focused demeanor when dealing with stressful situations.
- Must have demonstrated ability to use Microsoft Office Suite( Excel, Word, Outlook, PowerPoint)
- Must have demonstrated ability to learn and use new software applications. Position requires the use of Salesforce, UPACE, WhenIWork software.
- Basic math and accounting skills are required.
- CPR/First Aid/AED certification is required. Training is provided if necessary.
- Must be able to stand for several hours during work day as well as sit and move around our facility, and lift and carry up to 25lbs.
To learn more about the Jewish Community Center and all that we do, please visit our website: www.jccstl.org
The J is an Equal Opportunity Employer and participates in the Department of Homeland Security's eVerify program.
