![Stevens Point Area YMCA](https://media.trabajo.org/img/noimg.jpg)
Member Services Specialist
3 weeks ago
This customer-focused position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Ideal candidate will deliver legendary customer service to all members, guests, and program participants. Candidate will respond to member and guest needs, promoting memberships and programs, all while creating a positive, professional, and safe environment welcoming to all. Typical work schedule will be Monday through Friday, first shift hours. This is a full-time, permanent position, which includes a full benefit package.
ESSENTIAL FUNCTIONS:
- Effectively model and communicate the mission, vision, and values of the Stevens Point Area YMCA.
- Greet and assist all members, guests, and staff with a smile in a relationship-building manner, with the goal of exceeding member expectations.
- Implement member service and engagement strategies that support and encourage the recruitment of new members and the retention of existing members in a welcoming environment.
- Support our members by facilitating connections, linking members to other members and or programs/interests.
- Responsible for individual cash drawer and shift close-out.
- Conduct cause-driven tours, engaging with potential members to build relationships.
- Communicate membership options and perks to prospective members and existing members to upgrade/upsell membership to increase retention.
- Build relationships, by proactively getting to know members beyond high-level greetings and well wishes and seek to understand their needs.
- Inform members of account alerts in a professional and respectful manner.
- Inform supervisor/director of unusual situations or unresolved issues in a timely manner.
- Apply all YMCA policies dealing with membership services.
- Know emergency procedures and be able to demonstrate them, providing a safe environment.
- Attend meetings and trainings as assigned. Participate in special events as assigned.
- Be knowledgeable and supportive of the YMCA annual support campaign.
- Facilitate and manage training of new staff, or supplemental training of current staff.
- Perform other duties as assigned.
QUALIFICATIONS:
- Previous customer service, sales, and cash handling experience is preferred.
- Certifications required within 60 days of hire: CPR/AED & First Aid and New Employee Orientations.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
- Adept computer skills.
- Desire and ability to work with people of all ages and backgrounds.
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