Client Relations Director

1 month ago

Albuquerque, United States Centria Autism Full time
Job DescriptionJob Description

About Centria Healthcare:

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

.

Position Summary

The Client Relations Director is responsible for growing the Centria Autism and Life Skills Autism Academy (LSAA) centers to full capacity.

Success Measures

Success measures include number of qualified leads coming in and converting to active clients. The most important success measure is speed to reach capacity at Centria Autism Centers and Life Skills Autism Academies.

Rate

$45,000 to $65,000 plus bonus opportunity

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

  1. Build a broad referral base to champion the centers' growth.
    • Call and visit potential referring providers including, but not limited to:
      • Pediatricians
      • Neurologists
      • Licensed Psychologists
      • Case Managers
      • Speech Therapists
      • Occupational Therapists
      • Hospital Systems
      • Schools/Daycares
  2. Increase local awareness of Centria and LSAA service offerings.
    • Research and attend events in the area (conferences, 5ks, information events, etc.).
    • Join influencer groups to advertise the centers' offerings.
    • Host Autism Activity Days, movie events, etc.
    • Talk to employer benefit managers to become a preferred provider.
  3. Work interdepartmentally to build the company brand.
    • Work with marketing to create and disperse company promotional materials.
    • Work with payor relations to increase payor direct referrals.
    • Work with Clinical Directors to engage them in marketing efforts and understand selling points of their centers.
  4. Ensure Centria Autism and LSAA locations are appropriately promoting the company brand.
    • Visit locations to evaluate aesthetics including but not limited to, cleanliness, organization, and general appeal.
  5. Other duties as needed.
QualificationsEducation

Bachelor's degree or equivalent experience

Work Experience

2+ years of sales and/or ABA experience

Equipment and Technology Requirements
  • Working knowledge of laptop/desktop PC
  • Proficiency in Microsoft Suite (Word, Excel)
  • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Other Competency Requirements
  • Ability to follow written instructions
  • Ability to use computers and computer/software programs
  • Ability to communicate expressively and receptively
Knowledge and Skills
  • Proficiency in PC software, especially spreadsheet programs;
  • Strong communication skills, both written and verbal with internal and external stakeholders;
  • Ability to build rapport with referral sources
  • Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
  • Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
  • Excellent interpersonal and listening skills;
  • Experience analyzing and summarizing data clearly and concisely;
  • Demonstrated strong work ethic with attention to detail, accuracy, and quality;
  • Established track record of generating new business.
Working Conditions
  • This is a remote position that requires daily travel to visit referral sources, centers, host events, etc.
  • Some extended travel to markets outside of the local market may be required.
Physical Demands

Must be able to drive for long periods of time and sit or stand for extended periods of time to present to providers and host events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.

  • Client Relations Associate

    4 days ago

    Albuquerque, New Mexico, United States Murphy USA Full time

    Position Overview: As a Client Relations Associate at Murphy USA, your primary responsibility will be to deliver an outstanding customer experience while ensuring the safety and security of our clients, team members, and facilities. Your main focus will be on providing top-tier customer service, while also playing a crucial role in deterring and minimizing...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Ardent Health Full time

    Position OverviewWe are seeking a dedicated Client Relations Specialist to join our team in a part-time capacity. This role is essential in ensuring that our clients receive exceptional service and support.Your Purpose Starts Here:At Ardent Health, we prioritize our people. Here’s how we invest in our team:Comprehensive medical, vision, and dental...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Ardent Health Full time

    Position Summary We are seeking a dedicated and adaptable Client Relations Specialist to join our dynamic team. This role is essential in providing exceptional service and support within our organization. Why Join Us? At Ardent Health, we prioritize our employees' well-being and professional growth. Here’s how we support our team: Competitive compensation...

  • Director of Government Relations

    2 months ago

    Albuquerque, United States XBOW LAUNCH SYSTEMS INC Full time

    Job DescriptionJob DescriptionDescription:Position: Director of Government RelationsLocation: Washington, DCAbout X-Bow Systems: X-Bow Systems is a cutting-edge company in the defense sector, specializing in solid rocket motors. We are committed to innovation and excellence, and we are looking for a dynamic Director of Government Relations to join our...

  • Client Relations Specialist

    4 days ago

    Albuquerque, New Mexico, United States Ardent Health Full time

    Overview Become a vital part of our team as a full-time Client Relations Specialist. Your journey to fulfillment starts here: We prioritize our people above all. Here’s how we support our team: Comprehensive medical, vision, and dental insurance, health savings accounts, competitive salaries, paid time off, a 401k retirement plan with company...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Ardent Health Full time

    Overview Become a vital member of our team as a full-time, day shift Client Relations Specialist within the Emergency Services and Outpatient Registration sector. Discover your purpose with us: At Ardent Health, we prioritize our people. Here’s how we support our team: Comprehensive medical, vision, and dental insurance, along with health savings...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Newmexicobroadcasters Full time

    Posted by NewmexicobroadcastersNewmexicobroadcasters is seeking a skilled Customer Service Representative to join our dynamic team.This role involves a significant amount of order processing and management of contracts and revisions.The representative will primarily support VPOS and national business operations, while also assisting Account Managers with...

  • Telecommute Client Relations Representative

    1 week ago

    Albuquerque, New Mexico, United States Albuquerque Family Counseling Full time

    Join Our Team as a Customer Support SpecialistWe are looking for a dedicated Customer Support Specialist to become a vital part of our organization. In this role, you will be tasked with comprehending and analyzing the market landscape while delivering outstanding support to our clients in the counseling sector.Key Responsibilities:Analyze and interpret the...

  • Client Relations Specialist

    4 days ago

    Albuquerque, New Mexico, United States Banfield Full time

    Position OverviewThe Client Service Coordinator plays a crucial role in ensuring a seamless experience for both clients and their pets within the veterinary practice. This position is dedicated to optimizing the flow of clients and pets through the facility, enhancing the overall efficiency of the veterinary medical team.Key ResponsibilitiesClient...

  • Client Relations Specialist

    4 days ago

    Albuquerque, New Mexico, United States Banfield Full time

    Position OverviewThe Client Engagement Coordinator plays a pivotal role in ensuring a seamless experience for both clients and their pets within the veterinary practice. This position is essential in managing the flow of clients and pets, thereby enhancing the overall efficiency of the veterinary medical team.Key ResponsibilitiesFacilitate Client Flow:...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States ZeroThreeSixty Wealth Partners Full time

    We are seeking a meticulous Client Engagement Coordinator to provide essential administrative assistance within a dynamic financial advisory firm.Your role will encompass responding to client inquiries with professionalism and efficiency, enhancing office protocols to optimize workflows, arranging appointments, and facilitating company meetings....

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Banfield Full time

    Position OverviewThe Client Service Coordinator plays a crucial role in managing the flow of clients and their pets within the veterinary practice. This position is essential for enhancing the overall efficiency of the veterinary medical team.Key ResponsibilitiesFacilitate the seamless movement of clients and pets through the facility.Optimize the...

  • Entry Level Client Relations Associate

    3 weeks ago

    Albuquerque, United States Triumph Management Group, Inc. Full time $45,000 - $55,000

    Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Relations Associate at our company. In this role, you'll have the chance to build a strong foundation of customer...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States American Air Filter Company, Inc. Full time

    Company Overview:American Air Filter Company, Inc. is a leading provider of comprehensive clean air solutions globally. With a legacy of innovation since 1921, we manufacture high-quality products in 22 countries, employing over 6000 dedicated professionals. Our offerings set the standard for performance and reliability across commercial, industrial, and...

  • Client Relations Specialist

    2 days ago

    Albuquerque, New Mexico, United States John Marcelli - State Farm Agent Full time

    Exciting Career OpportunityPosition SummaryAre you a personable and engaging individual who thrives in a customer-focused environment? Do you have a strong desire to assist clients with their insurance requirements? If this resonates with you, a role as a representative for a State Farm independent contractor could be an ideal fit.Key...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Innova Solutions Full time

    Customer Support Role AvailableInnova Solutions is actively seeking a Customer Support Representative.Key Responsibilities:- Provide assistance to clients through various communication channels.- Collaborate closely with Sales consultants to fulfill administrative tasks that cater to client needs.- Aid the Sales team by delivering tailored customer service,...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Salvation Army Full time

    Position Overview: The Client Service Representative plays a vital role within The Salvation Army, focusing on delivering exceptional support to families in need.Qualifications:Completion of High School Diploma or GEDProficient in computer operationsFamiliarity with local community resourcesCapable of assisting individuals in emotional distress while...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Innova Solutions Full time

    Position Overview:CUSTOMER SUPPORT OPPORTUNITY AVAILABLEInnova Solutions is actively seeking a Customer Support professional.Key Responsibilities:- Provide assistance to clients through various communication channels.- Collaborate closely with Sales representatives to fulfill administrative tasks that cater to client needs.- Enhance the Sales team's efforts...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Innova Solutions Full time

    Customer Support Position AvailableInnova Solutions is actively seeking a Customer Support professional.Key Responsibilities:- Provide assistance to clients through various communication channels.- Collaborate closely with Sales representatives to ensure customer satisfaction.- Facilitate the Sales team by delivering tailored customer service, including...

  • Client Relations Specialist

    1 week ago

    Albuquerque, New Mexico, United States Innova Solutions Full time

    Position Overview:Innova Solutions is seeking a dedicated Customer Service Representative to provide exceptional support to our clients.Key Responsibilities:- Engage with customers through various communication channels, including phone and email, to address inquiries and enhance their understanding of our comprehensive product range.- Collaborate closely...