Client Relations Specialist

2 weeks ago

Albuquerque, New Mexico, United States American Air Filter Company, Inc. Full time

Company Overview:

American Air Filter Company, Inc. is a leading provider of comprehensive clean air solutions globally. With a legacy of innovation since 1921, we manufacture high-quality products in 22 countries, employing over 6000 dedicated professionals. Our offerings set the standard for performance and reliability across commercial, industrial, and residential applications.

As part of the Daikin Group, the largest air conditioning manufacturer worldwide, we benefit from a robust network and resources, ensuring our products meet the highest industry benchmarks. Our commitment to continuous improvement and safety is rooted in a people-centered management philosophy, emphasizing mutual respect and community engagement.

Position Summary:

We are seeking a Customer Service Specialist I to deliver exceptional customer service by surpassing client expectations through advanced communication skills, comprehensive product knowledge, and effective problem-solving strategies. This role will act as a vital link between customers and various internal departments, including Sales, Accounts Receivable, and Operations, to guarantee customer satisfaction.

Key Responsibilities:

  • Engage with customers, the sales team, and other departments to provide detailed information regarding products and services, including quotes, order processing, and status updates.
  • Assist in warehouse operations as needed to support customer satisfaction.
  • Handle customer inquiries, prioritizing urgent issues, and ensuring timely responses.
  • Maintain up-to-date knowledge of lead times, product specifications, pricing, and shipping schedules.
  • Document customer interactions and transactions accurately in SAP and other software systems.
  • Facilitate new customer setups in SAP, collaborating with the credit and collections team.
  • Ensure the accuracy of the Customer Master File by updating essential information.
  • Support the Credit department in resolving invoice disputes and billing issues.
  • Provide freight estimates and coordinate with Operations to ensure delivery accuracy.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma or equivalent required; Associate or Bachelor's degree preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with SAP is highly desirable.
  • A minimum of 5 years in customer service or a related field.
  • Industry knowledge is a plus.
  • Strong verbal and written communication skills, with the ability to type 30+ wpm.
  • Basic mathematical skills, including the ability to calculate discounts and percentages.
  • Willingness to travel up to 10% as necessary.
  • Competent telephone communication skills.
  • Ability to work in a warehouse environment with specific safety requirements.
Work Environment:

The role may require occasional lifting of up to 25 pounds and involves various physical activities. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions. Safety protocols, including the use of safety glasses and appropriate attire, must be adhered to at all times.

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