Customer Service Representative

4 weeks ago

Saint Petersburg, United States Ace Handyman Services Saint Petersburg Full time
Job DescriptionJob DescriptionJoin our TEAM at Ace Handyman Services We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in a key role to increase client conversion services and coordinate projects.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.

NO CONSTRUCTION EXPERIENCE REQUIRED Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective.
Matching the right craftsmen with the right customer is key to a successful customer journey.

We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move youve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today

Here is just some of what we have to offer:
  • Competitive pay ranging from $23 per hour
  • Cell phone reimbursement
  • Company credit card
  • Flexible scheduling
  • Regular pay reviews
Position Overview: FULLTIME OR PARTTIME

The Customer Service Rep plays a crucial role in ensuring the smooth and efficient operation of a small home improvement business. This role involves managing daily operations and scheduling. Monitor on-going jobs & coordinating projects. Fostering strong relationships with clients and suppliers. This role will work closely with the business owners and Craftsmen to support the growth and success of the company.

Responsibilities:

Office Administration:

  1. Phone sales from calls, emails and text message leads.
  2. Handle incoming calls, emails, and correspondence effectively and professionally.
  3. Organize and schedule meetings, appointments, and travel arrangements.
  4. Organize and schedule meetings, appointments, and travel arrangements.
  5. Support payroll, invoicing, and financial tracking processes.
Operations Management:

  1. Develop and implement operational policies and procedures to streamline workflow and enhance efficiency.
  2. Monitor day-to-day operations to ensure adherence to established standards and resolve any issues.
  3. Manage materials and procurement activities for ongoing projects.
  4. Coordinate with contractors, subcontractors, and suppliers to ensure smooth project execution.

Project Coordination:

1. Collaborate with the business owner to plan and execute projects, ensuring they are completed on time and within budget.
2. Communicate project timelines, deliverables, and requirements to the project team.
3. Monitor project progress, identify potential risks, and suggest adjustments to meet project objectives.
4. Coordinate project documentation, including permits, contracts, and progress reports.

Requirements:

  • Previous experience in operations management, office administration, or a similar role.
  • Strong organizational skills to effectively manage multiple projects and priorities.
  • Excellent communication and interpersonal skills to liaise with clients, suppliers, and team members.
  • Proficiency in computer applications such as MS Office and project management software.
  • Knowledge of home improvement industry practices and trends is preferred.
  • Demonstrated problem-solving abilities and attention to detail.
  • Flexibility and adaptability to work in a fast-paced and evolving environment.


Build fun and rewarding career with an industry leader
Apply now

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