Insurance Customer Service Representative

2 weeks ago

Saint Petersburg, United States Family First Financial Full time
Job DescriptionJob Description

Family First Financial is an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.

As a Customer Service Representative for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First Financial

At Family First Financial, we offer a very competitive starting salary. Please take a look at the other benefits we offer:

· PTO: We offer PTO

· Flexibility: As parent’s, children, and siblings, ourselves, we appreciate the importance of family and offer flexibility when duty calls

· Education Reimbursement: We offer reimbursement for certain licenses & free continuing education for active licenses

· Culture: Our office is a warm, friendly, and positive place to work.

· Paid Training

· Commission: Family First Financial’s success is uniquely tied to your own; we offer a robust commission structure.

· Vesting: Opportunity to have an ownership stake in your success

· Growth: The opportunities to further your career and make a great living are only as limited as you make them

· Location: Easily accessible and conveniently located

· Dress: Business casual

Responsibilities:

  • Assess customer needs and advise clients on coverage options.
  • Provide quotes, prices, and required information promptly
  • Develop and maintain professional relationships with customers
  • Prepare and make policy changes
  • Maintain strong knowledge of company products, pricing, and policy features
  • Maintain knowledge of competitors and provide feedback
  • Routine follow up with customers
  • Answer phone promptly, professionally, and courteously
  • Maintain appropriate records in agency management database, including client conversations
  • Perform and complete tasks in a timely manner
  • Organize and prioritize tasks
  • Identify & offer insurance solutions to customers

Skills, qualifications, and experience:

  • Licensed 4-40, 2-20, or 20-44
  • 1 Year Insurance Customer Service or Sales Experience
  • Valid drivers license and able to commute to office
Company DescriptionFamily First Financial is an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.
As a Customer Service Representative for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First FinancialCompany DescriptionFamily First Financial is an independent insurance agency that’s been helping Floridians find affordable and reliable insurance solutions for almost 20 years. Honesty, integrity, and professionalism are the cornerstones on which we’ve built lasting and meaningful relationships with our customers. As a growing company, we need a positive and strong communicator willing to continue building those relationships with both existing and new clients.\r
As a Customer Service Representative for Family First Financial, your interaction with our customers will help them feel like they’re a part of our family. Whether you’re helping them find new insurance, making changes to their current policies, or responding to their questions and concerns, your service will give our customers peace of mind and bring you fulfillment as you start, what we hope, is a life-long career at Family First Financial

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