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Helpdesk Specialist
1 month ago
1. Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
2. Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).
3. Senior level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.
4. Email/ Scheduling: Microsoft Outlook 2013, 2016.
5. Active Directory includes troubleshooting PC and Microsoft hardware or software.
6. Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
7. Installing and configuring server operating systems: Windows 2012.
8. Installing and configuring Microsoft Active Directory services.
9. Installing and configuring Remote control tools.
10. Installing and configuring System Center Configuration Manager (SCCM).Help Desk Specialist (Senior) Duties: Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. General Experience: This position requires a minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications. General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields. Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
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Helpdesk Support Specialist
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Helpdesk Support Specialist
1 month ago
Baltimore, United States BITHGROUP Technologies Inc Full timeCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to...
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Helpdesk Support Specialist
1 month ago
Baltimore, United States BITHGROUP Technologies Full timeJob DescriptionJob DescriptionCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide...
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Junior Helpdesk Specialist
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Junior Helpdesk Specialist
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Helpdesk Specialist II
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Helpdesk Specialist
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Baltimore, United States Elegant Enterprise-Wide Solutions, Inc. Full timePersonnel Experience:At least two (2) years of experience in the following technical areas:1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.3. Using a knowledge base to identify and...
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Helpdesk Specialist
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Baltimore, United States Elegant Enterprise-Wide Solutions Full timePersonnel Experience: At least two (2) years of experience in the following technical areas: 1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis. 2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access. 3. Using a knowledge base to identify and...
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Helpdesk Specialist
1 week ago
Baltimore, United States Elegant Enterprise-Wide Solutions, Inc. Full timePersonnel Experience:At least two (2) years of experience in the following technical areas:1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access.3. Using a knowledge base to identify and...
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Helpdesk Specialist
4 days ago
Baltimore, United States Elegant Enterprise-Wide Solutions Full timePersonnel Experience: At least two (2) years of experience in the following technical areas: 1. Working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis. 2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote access. 3. Using a knowledge base to identify and...
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Mobile Device Helpdesk Specialist
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