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Job DescriptionJob Description

POSITION SUMMARY:

Positively and measurably impact the sales/margins of Corporate Brand products through the support of Account Manager, retail staff and retail stores.

ESSENTIAL JOB FUNCTIONS:

  • Provide customer service and have a working knowledge of Kroger’s Customer 1st Strategy
  • Administrative support for supervisor (Account Manager)
  • Communicate with Kroger and P.L. Marketing employees as directed
  • Create/update Word documents and Excel spreadsheets
  • Keying of warehouse distributions
  • Prepare and distribute period reports
  • Run distribution void reports for Kroger Brand Merchandising Representatives
  • Prepare period sales plan as directed by supervisor (Account Manager)
  • Recap weekly store call reports from Kroger Brand Merchandising Representatives
  • During periods of reduced regular scheduled hours due to circumstances including but not limited to holidays or unforeseen urgent customer support needs, employees may be responsible for additional store support outside of their normal essential job functions

Must be able to perform essential job functions of this position with or without reasonable accommodations

MINIMUM POSITION QUALIFICATIONS:

  • High school diploma or GED equivalent
  • Be 18 years of age or older
  • Communicate (read, write and speak) fluent English
  • Read and understand plan-o-grams
  • Computer skills, including but not limited to Microsoft Excel, Word and PowerPoint, and ability to learn new programs
  • Knowledge of internet, email and web based applications
  • Adapt to advancing technology and computer solutions
  • Organizational skills
  • Exceptional communication skills

MINIMUM PHYSICAL ABILITIES:

  • Must be able to:
  • Remain standing/sitting for several hours at a time
  • Lift 10-15 lbs. occasionally

DESIRED PREVIOUS JOB EXPERIENCE:

  • Administrative support position in office environment
  • Retail store experience

COMPETENCIES/SKILLS:

Some of the Competencies/Skills required to successfully perform this position are:

  • Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
  • Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
  • Building Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization
  • Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
  • Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
  • Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
  • Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
  • Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
  • Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance from all involved parties
  • Safety Awareness – identifying and correcting conditions that affect employee and customer safety; upholding safety standards
  • Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period
  • Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed